Implement and enforce Secure Software Development Lifecycle (SSDLC) practices across all Whatfix technology projects, ensuring security risks are effectively identified and mitigated throughout development. Conduct Vulnerability Assessment and Penetration Testing (VAPT) for SaaS applications, APIs, and cloud infrastructure, identifying security weaknesses and ensuring timely remediation in collaboration with development teams. Enhance application security by improving secure coding guidelines, integrating security automation, conducting developer training, and defining security metrics. Perform threat modeling using STRIDE to proactively identify security risks in the design phase and recommend effective mitigation strategies. Perform security architecture and design reviews, focusing on core security principles to enhance product security. Work closely with product and solution teams to achieve the objectives of the cybersecurity software security program. Conduct secure code reviews across various programming languages, identifying vulnerabilities and providing actionable recommendations for prevention and remediation. Perform both Manual and Automated Security Testing for identifying application vulnerabilities. Responsible for identifying security vulnerabilities, reporting issues, and collaborating with development teams to ensure timely remediation and closure. Responsible for coordinating and ensuring the successful execution of external VAPT assessments. Responsible for managing and assessing security issues reported through the bug bounty program, ensuring proper triage and remediation. Participate in both internal and external product security audits to ensure compliance and identify security improvements. Conduct and facilitate secure coding training sessions for engineering teams to enhance security awareness and best practices Collaborate with GRC and TPRM teams to align security initiatives with regulatory compliance, third-party risk management (TPRM), and security policies, ensuring adherence to industry standards regulations such as GDPR, ISO 27001, SOC 2, and FedRAMP. Ability to articulate and convey security threats and risks to diverse audiences, effectively emphasizing mitigation techniques and strategies Skills : In-depth knowledge of OWASP Top 10 and CWE 25, with a proven track record of implementing and integrating effective remediation strategies. Possess a strong understanding of microservices, APIs, and web applications, including their security best practices and potential vulnerabilities. Deep knowledge and experience in using SAST, DAST, IAST, SCA and fuzz testing tools. Experience in threat modeling using STRIDE, identifying potential security risks and implementing effective mitigation strategies. Knowledge of RESTful web services (client server application) Hands-on experience with automation and DevSecOps practices to enhance security integration in development workflows. Proficiency in high-level programming languages such as Java and .NET, with additional expertise in DAST code reviews as a plus. Strong understanding of SDLC methodologies, with flexibility to work in Agile environments. Proven experience in providing technical oversight to project team members, ensuring engagement quality and adherence to security best practices. Familiarity with code management systems (e.g., BitBucket), CI/CD pipelines (e.g., Jenkins), containerization (Docker, Kubernetes), microservices architecture, and authentication frameworks like OAuth 2.0 and OpenID Connect. Well-versed in both waterfall and agile development models, with experience embedding secure development practices in both. Extensive experience in driving and implementing Secure SDLC (SSDLC) practices, ensuring seamless security integration into the development process. Proficient in at least two scripting languages, such as Python, Perl, PHP, or Ruby. Experience in performing static code analysis using tools like Checkmarx, Github advanced code security to identify security vulnerabilities. Qualifications: Qualification Required: Bachelor/Master Degree in either Computer Engineering or Information science Preferred certifications: OSCP, CEH, ECSA, or other industry-recognized security certifications. Minimum experience: 5-8 years of experience in Product Security

Key Responsibilities: Work closely with Account Executives to understand customer needs and craft tailored demonstrations of Whatfix s capabilities. Conduct product demos, proof-of-concepts (POCs), and technical presentations for prospects and customers. Provide technical expertise on Whatfix s integrations with enterprise applications such as Salesforce, SAP, Workday, ServiceNow, and more. Collaborate with Product and Engineering teams to address customer requirements and feedback. Develop customized solutions, including JavaScript and API-based integrations, to meet client-specific needs. Assist in crafting responses to RFPs and technical security questionnaires. Train and enable sales teams on product functionalities and use cases. Stay updated on industry trends, competitive landscape, and emerging technologies to effectively position Whatfix. Who you are Bachelor s degree in Computer Science, Information Technology, or a related field. 4-8 years of experience in a pre-sales, solutions consulting, or sales engineering role, preferably in SaaS or enterprise software. Strong understanding of web technologies, including JavaScript, HTML, CSS, and APIs. Excellent communication and presentation skills with the ability to explain complex concepts to both technical and non-technical audiences. Ability to manage multiple opportunities and work collaboratively in a fast-paced environment. Technical Skills: Web Technologies: Strong understanding of JavaScript, HTML, CSS, and browser developer tools. APIs & Integrations: Experience working with REST APIs, GraphQL, OAuth, SSO, and webhooks. Enterprise Application Knowledge: Familiarity with CRM, ERP, HCM, and ITSM platforms like Salesforce, SAP, Workday, ServiceNow, or Microsoft Dynamics. Security & Compliance: Basic knowledge of InfoSec principles, authentication mechanisms (OAuth, SAML, JWT), and security best practices. Debugging & Troubleshooting: Hands-on experience in debugging browser issues, network calls, and performance bottlenecks Cloud & Infrastructure Basics: Understanding of cloud platforms (AWS, Azure, GCP) and enterprise IT environments.

Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period. Being responsible for every aspect of the customer journey post sales handoff. Be the product champion and consultant to enable the customers to realize the potential of Whatfix Understand customer s business, their application for which they have purchased Whatfix subscription for and their key digital adoption goals. Identify product usage gaps and provide actionable solutions to the customers Build value-based relationships with customers and create Whatfix champions Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI, Drive desired customer outcomes through a consultative approach Ensure customer retention by negotiating and closing renewals Identify opportunities of upselling and cross-selling along with the Account Managers Identify appropriate business use cases where Whatfix can be deployed Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully Have a strong business sense to keep looking out for new use cases and solutions using Whatfix to create a win-win situation with customers Communicate and brain-storm with the product team on customer feedback and help refine product roadmap Work with the marketing team to execute customer surveys, case studies, etc Identify and Process Success milestones for the customers Optimize existing processes within the company and actively enhance all Customer Success initiatives Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customers organization What you need to have/ bring to the table : Has relevant 8+ years of work experience in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company Must have prior experience working with NA customers Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period. Being responsible for every aspect of the customer journey post sales handoff. Be the product champion and consultant to drive desired customer outcomes and enable the customers to realize the potential of Whatfix Understand customer s business, their application for which they have purchased a Whatfix subscription and their key digital adoption goals Identify product usage gaps and provide actionable solutions to the customers Build value-based relationships with customers and create Whatfix champions Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI Ensure customer retention by negotiating and closing renewals Identify opportunities of upselling and cross-selling along with the Account Managers Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully Have a strong business sense to keep looking out for new use cases and solutions using Whatfix to create a win-win situation with customers Communicate and brain-storm with the product team on customer feedback and help refine product roadmap Work with the marketing team to execute customer surveys, case studies, etc Optimize existing processes within the company and actively enhance all Customer Success initiatives Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customers organization

What will you get to do This full-time position reporting to the Director of Brand Marketing has only one goal to highlight Whatfix as the indisputable leader of our category, founded upon our Customer First mentality. In achieving that goal, this person should have a comprehensive understanding of building a brand, internally and externally, through strategy and positioning, organic and paid campaign development and distribution, design and pre-/post-production systems (web, design, video, etc), market research and trends, and beyond. Additionally, this role will actively work on inter-departmental projects that improve the representation of our category leadership (with first and foremost attention being the service of our Customers), so prior success working with cross-functional teams and executing across integrated OKRs is essential. Champion Brand Voice, Tone, and Visual Identity standards across the team, bringing our Customer First mentality to the forefront Orchestrate and execute integrated marketing campaigns through organizational events, organic social, website and owned properties, paid placement, and more Manage and prioritize project tickets in the request system, set milestones and timelines, and drive cross-functional team assignments through distribution Proactively set up teammates for success in their work by assisting with long-term goals and helping them own short-term results Collaborate with stakeholders across the broader organization to create a stronger Brand representation for every Whatfixer What should you have 8+ years of experience in brand management/development with high growth, omnichannel consumer brand 5+ years of experience in B2B, Tech, Enterprise, or startups preferable Experience developing and/or executing integrated marketing campaigns, history of taking ideation and conception through execution, deployment, and statistical analysis Broad range of marketing knowledge growing a brand, with expertises ranging from brand management and development to media and channel strategy Goal-oriented and data-driven mindset, with the ability to understand consumer behavior and trends, turning them into resonant, impactful campaigns Ability to deliver work independently, testing and learning latest and greatest brand/content/marketing strategies, while actively helping and supporting others as an essential POC of the Brand Marketing team Experience with budget ownership with understanding of how investments impact business results across core brand metrics and sales KPIs Time and project management skills, including the ability to work on multiple projects across different functional stakeholders at once Outstanding relationship-building skills, including great written and verbal communication abilities

What you'll get to do As businesses increasingly invest in customer success and in building dedicated teams to improve customer retention, the need for internal employee enablement is growing. This is highly apparent in the growing demand for Enablement Training professionals. In this role, you would: Deliver course design documents, storyboards, and prototypes, with appropriate instructions for the audio scripts/video scripts Be innovative in creating learning content utilizing various delivery methods that support accelerated learning. Create clear and well-structured documentation and how-to guides on products, processes, and tools. Work directly with subject matter experts to understand training requirements and capture course-specific knowledge. Ability to quickly grasp complex business processes and convert them into simplified learning concepts Create assessments and evaluate the effectiveness based on Kirkpatrick s model for training evaluation. What do you need to have To have at least 5-8 years of work experience in the Learning and Development domain with Knowledge of instructional design and instructional technology Proven experience with Instructional Design Principles to strategize and deliver solutions to address learning gaps Outstanding writing skills, grammar, editorial skills, ability to articulate information exceptionally well, and attention to detail Should have knowledge of course development software and Learning Management Systems Ability to quickly learn product functionality and features Self-motivated with the ability to work with moderate supervision and complete assigned projects on time Ability to work on multiple projects simultaneously Preferred Qualifications: Knowledge in web frontend languages HTML, CSS, JavaScript, preferred University degree in Computer Science, Engineering, educational technology, or equivalent Experience working for a SaaS product-based company Proven experience working under strict deadlines and the ability to work quickly and accurately in a fast-paced environment Experience working with Adobe Premiere Pro and Articulate RISE.

With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards. Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The sole vendor named as Customers Choice: 2024 Gartner Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Third Consecutive Year Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023 Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal We are looking for a stellar Account Executive to join our team in Bangalore who would be focused on the US Market. Responsibilities: Prospect within named enterprises in the US to generate pipelines and attain Quotas. Consistently achieve a license and recurring service revenue targets from named accounts Build a trusted advisor relationship with your prospects and customers Use Whatfix s prospecting and sales processes effectively Ensure the two-way flow of relevant and timely information Anticipate challenges before the prospect does Collaborate effectively with partnership, sales development, and solutions consulting teams Requirements: 6 - 12 years of direct selling experience to International enterprises. Preferably SAAS Background, Not Must. Track record of consistently meeting or exceeding Sales Targets. Experience prospecting, and generating opportunities with Cloud Application buyers. Experience in account planning and opportunity management, and running a sales cycle Experience with Salesforce.com and related CRM applications. Strong executive presence + interpersonal, written and presentation skills Experience presenting and demonstrating the product at industry events Outbound experience - Cold calls/emails/events etc within prospect organizations. Ability to identify prospect trigger/ pain with the right questions Ability to learn to speak your prospect s business language Ability to learn what would make your prospect successful The ability to teach your prospects using insights they didn t know before The ability to independently run a product demo The discipline to meet your sales productivity requirements Experience using prospecting tools - ZoomInfo, Lusha, Outreach, LinkedIn What you will get to do: The opportunity to script your success and growth path in a fast-growth Series E startup Work with Sales and Product Marketing to develop new and leverage existing content Work with some of the best talents from Silicon Valley and India Deep knowledge of selling a SAAS B2B Product in a category-defining company. Exposure to C-Suite professionals from some of the top SAAS companies in the industry. Full-Stack learning of Sales tools.

What you ll do: Coach, mentor and motivate your team of Account Executives on the sales process and quota achievement while being hands-on as well Consistently monitoring the sales activity of the team and tracking the results Conducting weekly forecasting meeting and coaching on strategies to create pipeline and drive closures Establish account relationships with key decision-makers when necessary to drive deals forward Reporting on sales activity, productivity and forecasting to senior sales management Own and achieve sales targets for new business sales in the Enterprise market segment You have: Post Graduate Degree preferred (i.e. MBA) 10+ years of software sales experience in an individual contributor role, including 3+ years of sales management experience Strong people manager with a proven record of sales success in a similar B2B/business software application environment and have sold globally Successful track record of consistently hitting quota in a high-volume transaction sales environment Experience managing and executing in a pre-defined sales model Experience with a CRM solution (like Salesforce.com) and Web Conferencing Technology Strong presentation/demonstration skills, communication, and written skills What Youll Get: Deep knowledge of selling a SaaS B2B product in a category-defining company Exposure to C-suite professionals from some of the top SaaS companies in the industry The ability to prospect, demo, and close in a high paced environment Full-stack learning of Sales tools Your success is directly proportional to the responsibility you will hold.

Key Responsibilities: Develop advanced computer vision and state-of-the-art deep learning models to understand software applications and derive user intent. Research and implement ML and deep learning algorithms for production use. Build and maintain infrastructure for AI/ML systems, including model inference, automated (re-)training, monitoring, explainability, and more. Stay updated on cutting-edge AI research from leading labs by reading papers and experimenting with code. Assist AI product managers and business stakeholders in understanding the capabilities and limitations of AI for the products. Fine-tune, retrain, and scale existing model deployments. Conduct necessary ML tests and benchmarks for model validation. Our Ideal candidate: Experience: 4+ years of expertise in machine learning. Deep Learning Expertise: Strong understanding of deep learning principles in both Computer Vision and Natural Language Processing (NLP). LLM Knowledge: Familiarity with LLM architectures like BERT and GPT, with hands-on experience fine-tuning these models for enhanced performance. Model Development: Proven experience in developing deep learning models, such as CNNs and Vision Transformers, for image-based tasks in production systems. Research and Application: Extensive experience in algorithms for image processing, content-based video/image analysis, object detection, segmentation, and tracking. Libraries: Proficiency in machine learning and deep learning libraries like PyTorch and Hugging Face. Technical Skills: Demonstrated ability to implement, improve, debug, and maintain machine learning models. Nice to Have: Strong programming skills in Python. Expertise in optimization and debugging. Familiarity with version control systems such as Git. Self-motivated and responsible, with excellent written and verbal communication skills. Experience in handling and visualizing large datasets and creating performance reports.

With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards. Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The only vendor recognized as a Customers Choice in the 2024 Gartner Voice of the Customer for Digital Adoption Platforms has once again earned the Customers Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fourth Consecutive Year Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023 Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions. Be one of the key Leaders in this awesome journey of building a billion-dollar company! What will you get to do Establish professional development programs for all customer success and services teams Devise the coaching, mentoring, and partnering programs for the new members Collaborate with all stakeholders to define exactly what enablement is required to deliver using a range of techniques to conduct needs assessments Ensure customer facing teams are fully acquainted with client relationship histories Recognize that people have different learning styles and tailor training and familiarisation programs to suit them all Identify operational inefficiencies and devise effective improvements Identify every individuals gaps in terms of product/process/tools/culture Develop eLearning material courses, workshops, and other training materials. Design training utilizing game-based learning or other delivery methods that support the acceleration of learning Design, develop, and create storyboards, on-screen-texts and audio scripts for use in learning programs Determine the overall effectiveness of the learning program and make improvements What you should have Comes with at least 5 years of work experience, with a minimum of 3 yrs in a Customer-Facing or an Enablement role Has an average tenure of at least 2 years (Total work ex Number of Companies worked in) Has been working in B2B SaaS or B2B Software Product based companies Has previous experience in designing and delivering effective onboarding and training programs is an added bonus Demonstrates experience in sharing best practices and striving for continuous process improvement Showcases great presentation skills and has the ability to create engaging, and informative presentations Has the ability to work closely with members at all levels in the organization, including leadership

Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The sole vendor named as Customers Choice: 2024 Gartner Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Third Consecutive Year Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023 Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal In this role, you will: Oversee and review the renewals and new sales contracts(sales) in the pipeline , ensuring we as an organization maximize the growth benefits through recurring revenue Collaborate with Customer success managers, Accounts Manager Accounts Executive, Finance, Leadership, and Legal teams to facilitate contract negotiation, closure, and achieve targeted business outcomes. Act as a bridge between Sales and the Professional Services team for the new contracts, ensuring seamless communication and alignment of project services objectives. Maintain close communication with the CSM and sales team to understand client expectations and requirements, offering tailored solutions and insights accordingly. Manage and maintain contract records throughout their lifecycle, including, renewal tracking, and performance management. Help the Resource Managers make informed resourcing decisions based on the opportunity pipeline, optimizing team capabilities and project requirements. Develop intuitive reports and dashboards, leveraging data to derive insights, monitor progress, and facilitate informed decision-making, providing concise and informative updates to leadership. Work collaboratively with diverse teams to identify business problems, develop solutions, streamline operations, implement automations, integrations, and simplify operating processes. What Will You Bring: Demonstrated expertise in CRM software, particularly Salesforce, along with experience in managing projects using tools like JIRA, Zendesk, Smartsheet, Team Gantt, and other project management platforms. Proficiency in leveraging these tools to enhance project pipeline management, drive collaboration between teams, and streamline workflows to achieve efficient outcomes. Ability to navigate and utilize various software applications efficiently, coupled with a quick learning curve for new tools and technologies. Proficiency in numbers and data analysis: Ability to assess and understand data to inform decision-making and strategy development. Understanding of compliance requirements and legal nuances, ensuring alignment of contracts with organizational standards and regulations and negotiating terms beneficial to business objectives. Excellent analytical and problem-solving skills with strong attention to detail and organizational abilities. Exceptional communication and negotiation skills Ability to manage multiple projects and meet deadlines. High level of integrity and ability to maintain confidentiality. What you should have The street smart way to drive SaaS company experience It is essential to have good English communication skills. It would be preferable to have 5 to 8 years experience in an Operations or similar role. Experience with SaaS and Customer Service is mandatory. Hands-on experience with Salesforce or other CRM tools.. Having experience with reporting tools (such as Looker/Tableau), finance tools, CS/Project Management tools, etc. is beneficial. Action-oriented and excellent interpersonal skills Collaborative skills across departments.

Hustle Mode ON is something we live by. We are looking for a stellar (Senior) Sales Engineer to join our team in Bengaluru, India. The Sales Engineer will be the expert in Whatfix product(s). He/She will assist Sales in presenting the value proposition and benefits of the Whatfix solution to prospects. What do you get to do Establish and maintain a deep understanding of the overall Whatfix product portfolio and the competitive landscape Lead technical discovery and prepare/deliver technical presentations explaining Whatfix products to prospects and customers Create and deliver powerful presentations and demos that clearly communicate the uniqueness of the value proposition Successfully manage and execute technical proof of concepts (POCs), on-site or remote Responsible for representing the product to customers and at field events such as conferences, seminars, etc. Evangelize Whatfix products to prospects, customers, and partners via presentations and product demos. Respond to functional and technical elements of RFIs/RFPs Convey feature input and customer requirements to Product Management teams Partnering with sales executives to plan, prepare and execute on strategic deals in complex sales cycles Collaborate with sales teams to understand customer requirements and provide sales support Respond to technical objections and articulate the value and return on investment delivered Liaise with the Engineering, Product, Marketing, and Sales teams to provide consultative technical expertise for all customer needs Effectively communicate & build confidence with customers across teams (Engineering, Product, Marketing, and Sales) What you need to have/ bring to the table: 3+ years Technical Pre-Sales / Sales Engineering / Solutions Engineering or just strong Web Development experience Understanding of the fundamentals of front-end development Hands-on development with HTML5, CSS3 (Animation, Grid, Flexbox), vanilla JavaScript(ES5, ES6 and beyond) would be great to have Bachelors in Computer Science or a related field is strongly preferred Ability to forge strong, long-lasting relationships with senior executives Ability to creatively explain and present complex concepts in an easy to understand manner Solid technical background with understanding and/or hands-on experience in software development and web technologies Experience with implementing software products or solutions for large enterprises Understanding of high-performance software, SaaS Excellent presentation, written and verbal communication skills to communicate professionally Self-motivated with strong interpersonal and problem-solving skills Ability to work well in a highly dynamic team environment focussed on providing above industry standard customer service. Domestic and occasionally international travel required Highly Desired Skills Familiarity with SaaS business models a plus We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

What youll get to do We are looking for a Digital Adoption Program Manager to join our fast-growing Digital Adoption team and lead the product delivery efforts. DAPM Services: Based on the Customer s requirement and applicability, Whatfix shall provide the Customer with the help of an assigned resource, hereinafter referred to as Digital Adoption Program Manager or DAPM, responsible for providing the following services and support ( DAPM Services ): Customer representatives and DAPM shall work together to define and coordinate a productive engagement model for the Customer. DAPM shall provide Whatfix expertise to perform one or all of the activities below. . Define the Whatfix implementation scope and timelines and plan activities across multiple applications. . Drive the project and program governance meetings with a clear agenda. Identify potential risks, technical challenges, and dependencies. Coordinate with the customer team to drive them to resolution. . Document all the project-related details (Scope, Stakeholders, Project Plan, Meeting notes) and enable the champions from the customer side. Define the process for handling new requirements, enhancements, and bug fixes by the Whatfix Digital Adoption Assistant (DAA). . Contribute to the long-term roadmap of Whatfix implementation by identifying the key objectives at the organization level at a specific application level. Involve the right stakeholders from Whatfix and the customer team to set the success metrics and milestones to achieve and review them periodically with the customer. . Proactively understand the feedback from the customer program team and take measures to improve engagement. . Identify and engage with the champions of each application, and assist them in forming the CoE group for Digital Adoption.

What will you get to do Identify qualified prospects and navigate company structures to identify decision-makers. Use a combination of outreach mechanisms to nurture leads (Call, Email, Marketing automation tools like outreach, Linkedin Inmails, etc.) Tie up leads that will turn into the business through persistence Learn, leverage and help evolve our demand-generation process Generate qualified opportunities by means of proactive outbound prospecting Work with the sales team to get the opportunity Sales Accepted Work directly with sales and marketing to discover opportunities from leads Demonstrate and teach strong selling and influencing skills What you should have 1+ yrs of prior Business Development experience in catering to US clients within a Saas/IT Product company is a plus Fearless attitude willing to take intelligent risks Hard-working and willing to achieve a high volume of outbound calling activity every day while maintaining a positive and energetic persona. Problem Solver Ability to work in a team environment Articulate with strong business acumen Assertive and persuasive.

Design and develop highly scalable, reliable, and fault-tolerant systems for one of the world s fastest-growing startups Work with business to define requirements Perform technical design and hands-on coding for development and enhancement efforts Develop new user-facing features Building reusable code and libraries for future use Ensure the technical feasibility of UI/UX designs Optimize applications for maximum speed and scalability Assure that all user input is validated before submitting to back-end services Promote best practices in design and coding Conduct design and code reviews Understand the customer needs & implement Articulate complex problems communicating viable architecture and design approaches in a clear and concise manner Enhance the agile SDLC within the Development Team through new learning, continued growth, and applying industry best practices and processes Occasionally participate in customer demos & provide inputs wherever required Keep optimizing & automating mundane tasks REQUIREMENTS: 7 - 12 years of professional front-end development experience Hands-on experience with Front end technologies - HTML, CSS, JavaScript Experience with React Ecosystem (React Router, Styled-components, Server-side rendering, Context API, React Hooks) is strongly preferred Experience with state management libraries such as Redux or MobX is a huge plus. Proficient understanding of cross-browser compatibility issues and ways to work around such issues Experience in backend programming languages such as Java/Python/Node is strongly preferred Experience in building Web applications using frameworks like Spring, Microservice architecture Work experience, preferably from internet companies, products, or startups Expertise in design principles and their application Strong verbal and written communication skills Fast Learner & a Team Player

Key Responsibilities: Lead, coach, and develop a team of 5 10 Solutions Engineers, fostering a culture of excellence, accountability, and continuous improvement. Manage solution design, deployment, and customer onboarding to ensure timely, scalable, and high-impact implementations. Collaborate closely with Product, Engineering, Customer Success, and Sales to deliver solutions aligned with client goals and product capabilities. Champion user engagement strategies and drive the development of best practices that improve adoption and overall customer experience. Build and maintain strong relationships with customers and internal stakeholders to advocate for customer needs and long-term success. Qualifications: 5+ years of experience in a Solutions Engineering, Implementation, or Technical Consulting role, including experience in a team leadership capacity. Understanding of the fundamentals of front-end development Hands-on experience with HTML5, CSS3 (Animation, Grid, Flexbox), vanilla JavaScript(ES5, ES6 and beyond) would be great to have. Bachelors in Computer Science or a related field is strongly preferred Proven success in leading teams within SaaS, enterprise software, or digital adoption platforms. Deep understanding of user experience, digital transformation, and customer success methodologies. Excellent communication, collaboration, and stakeholder management skills. Demonstrated ability to prioritize in a fast-paced, evolving environment while maintaining attention to detail. Passion for innovation, problem-solving, and delivering measurable customer impact. Soft Skills: Strong problem-solving and critical-thinking skills. Excellent communication and collaboration abilities. Ability to work in a fast-paced environment and manage multiple priorities effectively. Please Note: We dont believe in keeping the applicants hanging and give very high importance to closing the loop irrespective of the outcome of your application. We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.

Social Media Management: Be the voice of Whatfix. Manage Whatfix s social media accounts: Linkedin, Twitter, YouTube, Instagram, and Facebook Strategize and maintain a social media content calendar for all channels Collaborate with key stakeholders and teams including Customer/ Partner Marketing teams, Product marketing teams, Product managers. Drive Social Listening by monitoring, listening and responding to relevant social chatter across channels actively Content Creation: Create engaging, original, and visually appealing content for various social media platforms, including text, images, videos, and infographics. Collaborate with design and content teams to ensure consistent brand messaging and aesthetics. Campaign Planning and Execution: Plan, execute, and manage social media campaigns to generate buzz, excitement, and attendance for upcoming events. Leverage trending topics and relevant industry news to enhance campaign effectiveness. Lead and manage creative brand campaigns across Whatfix s social media channels Formulate and drive demand generation campaigns using gated Whatfix collaterals Research and Analyze Industry Trends Stay current with emerging social media trends, tools, and best practices to ensure the firm remains at the forefront of online engagement. Use social media for researching and analyzing competitive intel Analytics and Reporting: Track and analyze key performance metrics, providing insights on campaign effectiveness, audience growth, and engagement rates. Use data-driven insights to refine strategies and improve future campaigns. What you should have Must-have: Minimum experience of 2-5 years in Social Media Proven track record of scaling social media platforms Excellent command over written and spoken English, and good interpersonal skills Outstanding project management skills Good- to-Have: Familiarity with social media tools (Hootsuite/ HubSpot/ sprout social) Experience with Google Analytics and SEO Basic Design Expertise (Figma/ Canva) Marketing automation platforms Excellent interpersonal and relationship-building skills Networking aptitude Appetite to experiment with new, creative ideas on different platforms

Key work areas: Conduct in-depth research on market trends and customer needs to develop industry-specific playbooks, pitch decks, case studies, and one-pagers, tailored to vertical-specific use cases Analyze industry software ecosystems to identify ideal use cases for Whatfix solutions and craft targeted strategies. Train sales teams to effectively communicate Whatfix s value proposition to key personas within target verticals. Collaborate with integrated marketing team to execute campaigns and strategies for demand generation and pipeline acceleration. Partner with field marketing to drive and support industry-focused events, both sponsored and non-sponsored Build credibility by highlighting customer success stories, collecting feedback, and leveraging testimonials to inform messaging and strategies. Partner with PR to position Whatfix as a thought leader through industry-specific blogs, press releases, and analyst engagements. Define and track overall KPIs for vertical-specific campaigns including customer acquisition rates, revenue impact, and pipeline growth. Continuously optimize industry-specific go-to-market strategies based on performance data, feedback, and evolving market dynamics. Our ideal Product Marketing Manager has: Owner mentality and an entrepreneurial drive High attention to detail and ability to manage multiple, competing priorities simultaneously Self-starter with a bias for action; can make things happen in a fast-paced, dynamic environment Story-teller with capability to engage the audience and keen observer of market trends who likes to asks questions Curious to dig deep into industry, product and market trends and analyze the metrics and numbers MBA degree with 8+ years of experience 5+ years of experience in B2B SaaS organizations with a global customer base or in content/brand marketing #LI-Onsite

Responsibilities: Support cross-team security initiatives of internal teams and consult with teams on security in design Engineer and tune the cloud security solutions including but not limited to enrollments, monitoring, alerting and maintaining defined security posture. Designing a secure application-release automation process to make security an integral part of the CI/CD pipelines and Integrate security tools for issue tracking with Jira. Identifying security tools and leading operationalization of solutions from POC to Production. Implementing automation to investigation and response workflows for Automated Incident Response. Reduce time-to-detect and time-to-remediate by driving the automation of applied threat intelligence and sensor enrichment. Work with Architecture teams to Implement a identity management ecosystem holistically and create a secure infrastructure, Enforce compliance with IAM principals including least privilege access, password management, Audit logging, RBAC, deploy and maintain password management, user account lifecycle, certificate management and system authentication solutions improve Web App Firewalls (WAF), Ensure early Identification of intrusion attacks and implement countermeasures Implement security measures that monitor and protect sensitive data and systems from infiltration and cyber-attacks. Work with cloud providers to obtain understanding of security controls, ensure controls are leveraged Develop innovative security controls to protect assets across a complex environment Administer a wide and interesting range of security platforms and systems Implement security orchestration and automation in support of security operations Stay abreast of emerging technologies and threats proactively assess and evaluate the adoption thereof into the organization Act as a first-responder for security-related incidents. Strong commitment to standardization and documentation Skills and Experience Required: At least 5+ years of total experience in Cyber security including Incident response, Engineering, Cloud architectures, Tuning etc At least 3+ years of experience and hands-on expertise in tuning of network sensors like SIEM, DDOS, WAF, Cloud Security and/or Opensource development. Must have proficiency with scripting languages (Batch scripting, Python and Ansible) Must have experience in Monitoring and improving DevSecOps tools and processes, automate routine tasks, improve system reliability and should be from the strong information security background. Must have hand on experience with Linux/Unix systems. Experience in developing and reviewing hardening guidelines for various Linux and Unix Operating systems in line with the industry best practices. Understanding of security frameworks and standards like OWASP NIST, Solid understanding of security protocols, cryptography, authentication, authorization Good understanding of Linux, TCP/IP protocol stack and networking fundamentals, security principles at all layers of the OSI stack Detail understanding of Network Technologies Routers, switches, Load Balancers,firewalls, proxy etc Should have broad technical foundation and be able to understand network, operating system, database and application development design and support as necessary to be able to analyse issues and recommend solutions for the detection, remediation and prevention of security vulnerabilities. Experience in designing and reviewing security controls for Public cloud based deployments Experience of implementing any cloud based SIEM Tools will be an advantage. Experience with PKI, SSL, SSH, HHTPS etc Knowledge of RESTful web services (client server application) Hands on knowledge of Automation skills, Dev-Ops skills etc. Software development domain and principles, including design patterns, code structure, programming languages, continuous integration (Bitbucket), continuous deployment (Jenkins), and deployment orchestration (Puppet, Ansible, or equivalent) Qualifications Bachelor degree in a technical field such as computer science, computer engineering Minimum experience: 10 yrs. in technology field out of which 5-6 yrs in Devsecops

Roles Responsibilities: Lead the development and implementation of PMO processes and methodologies. Ensure alignment of project initiatives with organizational goals. Conduct comprehensive reviews of GCSS processes and implement necessary changes. Maintain and refine PMO documentation, including process guides and templates. Facilitate strategic planning sessions and workshops. Stay updated on industry trends and best practices in PMO operations. Skills Required: Bachelor s degree in Project Management, Business Administration, Information Technology, or a related field. PMP, CAPM or other relevant project management certification preferred. Minimum of 3-5 years of experience in project management or PMO operations. Strong strategic thinking and problem-solving skills. Excellent communication and organizational skills. Proficiency in advanced project management software and tools. Digital Adoption Specialist certification.

Establish and maintain a deep understanding of the overall Whatfix product portfolio and the competitive landscape Understand and study Whatfix deployments across industries and come up with industry best practices and use cases based on our current deployments. Self-driven interest to learn more about customers business, digital transformation trends in their industry, and presenting a thought leadership on Whatfix solving their pain points Understand the multitude of enterprise software trends and technologies in the marketplace and how they create an opportunity for a DAP platform Partner with the Account Executives during (business) discovery calls and prepare/deliver presentations and product demonstrations explaining Whatfix products to prospects and customers Successfully manage and execute on-site or remote solution demonstrations with the assistance of Account Executives Responsible for representing the product to customers and at field events such as conferences, seminars, etc. Evangelize Whatfix products to prospects, customers, and partners via presentations and product demos. Respond to functional and technical elements of RFIs/RFPs with the assistance of Account Executives and Technical Sales Engineers. Convey feature input and customer requirements to Product Management teams Partnering with sales executives to plan, prepare, and execute strategic deals in complex sales cycles including Discovery Calls, Value Assessment calls, and more. Respond to objections during solution presentations and articulate the value and return on investment delivered Liaise with the Engineering, Product, Marketing, and Sales teams to provide consultative product expertise for all customer needs Effectively communicate & build confidence with customers across teams (Engineering, Product, Marketing, and Sales) Qualifications 8+ years Technical Pre-Sales / Sales Engineering / Solutions Consulting experience Ability to study existing deployments across industries like Insurance, Technology, Financial Services, Healthcare and to communicate the use cases and results to new prospects from these industries. Background in understanding existing deployments across applications like CRM (Salesforce, Microsoft), HR (Workday, Oracle, SAP) and communicating the use cases and results to new prospects looking to deploy Whatfix on these platforms Experience as Solutions Consultant at an Application Software Company catering to industries relevant to Whatfix: Insurance, Healthcare, Technology, Financial Services, Manufacturing. Consultative selling experience; listening to customer needs and shaping a shared vision for a solution Ability to creatively explain and present complex concepts in an easy to understand the manner Understanding of high-performance software and Enterprise SaaS Excellent written and verbal communication skills to communicate professionally Self-motivated with strong interpersonal and problem-solving skills Ability to work well in a highly dynamic team environment focussed on providing above industry standard customer service.