WFM/ RTA

The role available is for a full-time on-site WFM/RTA (Workforce Management/Real-Time Analyst) position at Bellovista Technology Pvt Ltd in Kolkata. As a WFM/RTA, your primary responsibilities will include monitoring real-time contact volume, creating and managing workforce schedules, adjusting staffing levels according to contact volume fluctuations, ensuring data accuracy in workforce management systems, and producing reports to aid in making efficient staffing decisions. The position will require close collaboration with different departments to guarantee optimal team performance and streamlined operations. To excel in this role, you should possess experience with Workforce Management systems and Real-Time Analysis skills, a strong command of data analysis and reporting, adept problem-solving and critical thinking capabilities, exceptional communication and organizational proficiencies, the ability to work effectively under pressure while handling multiple tasks concurrently, a keen eye for detail and a commitment to data accuracy. Previous experience in the BPO/Call Center industry would be advantageous, and a Bachelor's degree in a related field is preferred. If you are someone who enjoys working in a dynamic environment, possesses the necessary skills and qualifications, and is looking to contribute to a team-oriented workplace, this opportunity may be the perfect fit for you.,