6 Realtime Analysis Jobs

Role Overview: As a Real Time Analyst in the Workforce Management department, your primary responsibility is to ensure the achievement of service levels for each Operations account by actively managing the queue in real-time. You will serve as the central point of communication for all events and circumstances affecting account performance, updating and analyzing data for real-time performance evaluation. Obtaining quantifiable performance metrics such as call volume, AHT, and service levels, you will provide critical recommendations to address any performance issues. Key Responsibilities: - Monitor the queue closely against the service level targets and proactively devise action plans. - Co...

As a Monitoring Specialist in the company, your main role will involve monitoring queue spikes, breaks, and auxiliary usage of agents to ensure efficient queue management. You will be responsible for relaying real-time concerns regarding AUX time reporting to Supervisors/Floor managers. Your key responsibilities will include: - Sending day-end reports to the management team - Monitoring and reporting real-time schedule & shrinkage adherence, highlighting any non-compliance - Reporting intra-day schedule changes to Supervisors/Managers and developing plans to meet schedule requirements - Collaborating with WFM to ensure hourly, real-time schedule adherence commitments are met - Conducting rea...

As a VAPT Engineer (L2) at our company, your primary role will involve performing Penetration testing, which includes conducting vulnerability scans and manual assessments regularly. You will be responsible for accurately identifying and analyzing real-time data to eliminate false positives from the tool-generated reports. Your tasks will also include testing the effectiveness of implemented fixes on applications and creating detailed vulnerability reports for effective communication with the concerned team. Furthermore, you will be required to communicate security risks in applications and provide remediation guides to the development teams, in addition to staying updated on new vulnerabili...

The role available is for a full-time on-site WFM/RTA (Workforce Management/Real-Time Analyst) position at Bellovista Technology Pvt Ltd in Kolkata. As a WFM/RTA, your primary responsibilities will include monitoring real-time contact volume, creating and managing workforce schedules, adjusting staffing levels according to contact volume fluctuations, ensuring data accuracy in workforce management systems, and producing reports to aid in making efficient staffing decisions. The position will require close collaboration with different departments to guarantee optimal team performance and streamlined operations. To excel in this role, you should possess experience with Workforce Management sys...

Interactive Brokers Group, Inc. is a global financial services company headquartered in Greenwich, CT, USA, with a presence in over 15 countries. With a legacy of over four decades, we are known for our innovative technology and unwavering commitment to client satisfaction. Our affiliates offer electronic brokerage services worldwide, catering to clients in more than 200 countries and territories. We serve a diverse clientele including individual investors, financial advisors, hedge funds, and introducing brokers. Our cutting-edge technology, competitive pricing, and global market reach empower our clients to optimize their investments. Recognized by Barron's as the top online broker for six...

Interactive Brokers Group, Inc. is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. The company has been a pioneer in financial innovation for over four decades, renowned for its cutting-edge technology and dedication to clients. IBKR affiliates offer global electronic brokerage services across a wide range of financial instruments to clients in over 200 countries and territories, including individual investors and institutions such as financial advisors, hedge funds, and introducing brokers. Interactive Brokers has been recognized by Barron's as the #1 online broker for six consecutive years. Joining the dynamic, multi-national team...