WFM Data Analyst, Amazon ATO WFM Team

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.

We are looking for a WFM Data Analyst who can bring exceptional skills on reporting & dashboard aspects of WFM. The ideal candidate should be customer-focused, innovative, and proactive in optimizing delivery for Ops & WFM teams.

Primary responsibility of Data Analyst will be to ensure maintenance of dashboards for all Operational Units by working closely with WFM, Ops & BI team. This includes but is not limited to daily, weekly, monthly performance views, Business views, Data analysis, Insights & callouts, etc. Additionally, Data Analyst would also be responsible for creation or new dashboards or modifications of current dashboards as per business requirements. Secondary responsibility of Data Analysts includes supporting WFM team on wider responsibilities, identify potential risks basis data/platform and to develop/maintain workflow related trackers that drive day to day site-wide production efficiency (Voluntary Time Off, Absences, Shifts, Overtime), and driving special projects designed to maximize efficiency and increase production and quality.

Responsibilities

• Daily refresh & maintenance of Dashboards
• Create, update, demise dashboards as per business needs
• Report/Dashboard optimization
• Developing/maintaining a series of workflow related trackers that drive day to day site-wide production efficiency (Voluntary Time Off, Absences, Shifts, Overtime), updating the Worldwide Capacity Planning group with site email targets for coming weeks
• Data Analysis/Insights designed to maximize efficiency and increase production and quality

Basic Qualifications

• Bachelor's degree or equivalent
• Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages
• Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
• Minimum 1 year experience working with AWS / Quicksight tools

Preferred Qualifications

• Knowledge of Python, VBA, Macros, Selenium scripts
• Experience creating complex SQL queries joining multiple datasets, ETL DW concepts
• Experience using Python or R for data analysis or statistical tools such as SAS
• 2+ year experience in WFM or Analytics or BI teams