WFM Capacity Planning Specialist

Role Overview: You will be responsible for forecasting processing time, shrinkage, attrition, and other metrics needed for capacity management using standard tools and analysis. Your role will involve developing a long-term strategy for the function by utilizing data models, predictive modeling, and emerging technologies to address future needs effectively. Key Responsibilities: - Act as a subject matter expert in identifying and interpreting trends and insights related to the operational effectiveness of the business in terms of workforce planning. Qualifications Required: - Bachelors degree in a relevant field. Additional Company Information: The industry type for this role is Hospitals/Health Care. This is a full-time, permanent position with the job code GO/JC/215/2025. The recruiter for this position is Subashini.,