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White Horse Manpower Consultancy
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WFM Capacity Planning Specialist | Contact Center Operations

WFM Capacity Planning Specialist | Contact Center Operations

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

White Horse Manpower Consultancy

8 - 12 years

8 - 16 Lacs

bengaluru

Posted:1 month ago| Platform:

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Skills Required

headcount planning capacity file creation workforce planning analyst wfm capacity planning jobs wfm jobs india workforce planning specialist contact center workforce management capacity modeling jobs long-term forecasting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Build, maintain, update capacity planning files/models align forecasted demand
Analyze historical data call volumes AHT, shrinkage, attrition, productivity to project hiring plansWork closely finance, HR, ops to align workforce capacity budgets SLAs

Required Candidate profile

Provide proactive insights on staffing gaps, risks, recommendationsSupport long-term short-term workforce strategies through accurate modelingFamiliarity WFM tools NICE, Verint, Genesys, Aspect, etc

Perks and benefits

Perks and Benefits

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WFM Capacity Planning Specialist | Contact Center Operations