20 Headcount Planning Jobs

- 3+ years of WFM experience - Create and manage schedule, exception management, staffing augmentation, knowledge of IEX, daily weekly rule. Key Responsibilities: Create and manage daily, weekly, and monthly staff schedules in alignment with forecasted workloads. Maintain real-time and historical scheduling data for performance tracking and reporting. Adjust schedules based on call volume trends, absenteeism, and unplanned changes. Collaborate with operations to ensure adherence to schedules and staffing requirements. Support intraday schedule management by tracking exceptions, breaks, shift changes, and overtime. Optimize scheduling for cost-effectiveness, service levels, and employee satis...

- 3+ years of WFM experience - Create and manage schedule, exception management, staffing augmentation, knowledge of IEX, daily weekly rule. Key Responsibilities: Create and manage daily, weekly, and monthly staff schedules in alignment with forecasted workloads. Maintain real-time and historical scheduling data for performance tracking and reporting. Adjust schedules based on call volume trends, absenteeism, and unplanned changes. Collaborate with operations to ensure adherence to schedules and staffing requirements. Support intraday schedule management by tracking exceptions, breaks, shift changes, and overtime. Optimize scheduling for cost-effectiveness, service levels, and employee satis...

- 3+ years of WFM experience - Create and manage schedule, exception management, staffing augmentation, knowledge of IEX, daily weekly rule. Key Responsibilities: Create and manage daily, weekly, and monthly staff schedules in alignment with forecasted workloads. Maintain real-time and historical scheduling data for performance tracking and reporting. Adjust schedules based on call volume trends, absenteeism, and unplanned changes. Collaborate with operations to ensure adherence to schedules and staffing requirements. Support intraday schedule management by tracking exceptions, breaks, shift changes, and overtime. Optimize scheduling for cost-effectiveness, service levels, and employee satis...

You will be joining PwC as an India AC Tax Deployment Senior Associate. At PwC, the talent and development team focuses on finding, deploying, training, and enabling talent through talent identification and enhancing employee skills and knowledge. Your role will involve managing and optimizing the deployment of employees within the organization to ensure the right talent is in the right place at the right time. **Key Responsibilities:** - Review demand pipeline and generate capacity to enable effective staffing on projects. - Ensure all open staffing requests are fulfilled within the defined SLAs. - Fulfill all staffing requests as per client needs, staffing portfolio plans, scope of work, s...

As a seasoned Chief Human Resources Officer (CHRO) or Unit Head - HR at one of the most reputed hospitals in the country, your role will involve leading the HR function. You will be responsible for implementing robust HR processes, fostering a high-performance culture, and ensuring alignment of HR initiatives with the hospital's mission and clinical excellence. Managing a diverse workforce consisting of doctors, nurses, clinical professionals, and administrative staff will be a key aspect of your role. **Key Responsibilities:** - Lead the HR function across the hospital unit, overseeing talent acquisition, employee engagement, compensation & benefits, training & development, compliance, and ...

Hiring: WFM Capacity Planning Specialist | 4 -10 Years Exp. | [Location] | Competitive Salary About the Role: We are seeking an experienced Workforce Management (WFM) Capacity Planning Specialist with strong expertise in building and managing capacity files for large-scale contact center/workforce operations. The role focuses on forecasting, long-term planning, and creating capacity models that align staffing with business needs. Key Responsibilities: Develop and maintain capacity planning models and files to support workforce optimization. Analyze historical call volume trends, attrition, and productivity to project staffing requirements. Create headcount and hiring plans aligned with forec...

Your role at Dynatrace: As an experienced Talent Acquisition Advisor for a 12-month fixed-term contract in India, your role will involve partnering with leaders to develop and implement innovative sourcing and assessment strategies tailored to the organization's needs. You will serve as the primary contact for candidates, ensuring a top-tier experience throughout the recruitment process. Additionally, you will create and conduct assessment centers, allowing you to utilize your creativity through exciting project work. This position will be based in Bangalore and will report to the Talent Acquisition Manager for the APAC region. Key Responsibilities: - Develop innovative and proactive strateg...

Build, maintain, update capacity planning files/models align forecasted demand Analyze historical data call volumes AHT, shrinkage, attrition, productivity to project hiring plans Work closely finance, HR, ops to align workforce capacity budgets SLAs Required Candidate profile Provide proactive insights on staffing gaps, risks, recommendations Support long-term short-term workforce strategies through accurate modeling Familiarity WFM tools NICE, Verint, Genesys, Aspect, etc Perks and benefits Perks and Benefits

Role Overview: As the APAC Services Operations and Resource Management Director at Siemens Digital Industries Software, you will play a crucial role in driving operational excellence and strategic initiatives in the APAC region. Your leadership will be instrumental in optimizing resources, aligning with global strategies, and ensuring the delivery of high-quality services to enhance operational efficiency. Key Responsibilities: - Define and lead initiatives to enhance operational efficiency - Provide strategic guidance to country Services Business Managers and Resource Managers - Contribute to the global services strategy - Oversee services operations and resource management - Drive alignmen...

Role Overview: You will be joining Rehlko as a Finance Associate to support the Aftermarket Service Parts and Service product lines within the Power Systems business. Your role will involve providing financial oversight for selling, marketing, and unit administrative functions while collaborating closely with global finance teams and business leaders across multiple regions. As a strategic business partner, you will deliver data-driven financial insights and lead the annual financial planning process. Key Responsibilities: - Serve as a strategic business partner to the Service Parts and Service teams, delivering clear, data-driven financial insights. - Develop and maintain real-time reportin...

Role Overview We are seeking a dynamic finance professional to lead the finance operations for our India entity, from setup to ongoing management. This role demands strong technical expertise in Indian compliance, FP&A, and global reporting standards, coupled with hands-on execution skills. You will be the key link between the India entity and the global finance team, ensuring compliance, operational efficiency, and strategic financial insights. Key Responsibilities Entity Setup & Process Design Lead the finance workstream for India entity setup, including registration, banking, tax registrations (GST, PAN, TAN), and designing compliant finance processes. Establish finance function for new o...

As a Deployment Senior Associate at PwC, your role will involve utilizing your expertise in workforce management to optimize the deployment of employees within the organization. You will be responsible for managing and coordinating the allocation of projects to professionals, capacity planning, resource scheduling, skills management, real-time adherence, and bench management. Your focus will be on meeting prescribed resource management KPIs, providing subject matter support to stakeholders, and ensuring optimal utilization of business professionals. To excel in this role, you should have a strong understanding of resource management concepts and possess hands-on experience in demand-supply p...

As a Deployment Senior Associate at PwC, your role will involve managing and optimizing the deployment of employees within the organization to ensure the right talent is in the right place at the right time. You will work closely with the business to predict future demand projections and optimize resource availability for project staffing. The ideal candidate will have a strong understanding of workforce management concepts and hands-on experience in capacity planning, resource scheduling, skills management, and real-time adherence. Key Responsibilities: - Review demand pipeline and generate capacity for effective project staffing. - Fulfill staffing requests within defined SLAs based on cli...

A career in Resourcing and Deployment with PricewaterhouseCoopers Service Delivery Centre (Kolkata) Private Limited offers you the opportunity to contribute to cross line of service staffing, ensuring the availability of skilled resources for various tasks and activities. Your role will involve managing education, planning, and skills enhancement for resources, aligning Human Resources programmes with business objectives, and developing strategic models for predicting supply and demand to support the organization's strategic vision. To excel in this role and prepare for the future, you are expected to be a purpose-led and values-driven leader, following the PwC Professional global leadership...

1. Responsible for the relative management work and planning about recruitment, headcount planning, training, administration & attendance etc. 2. Leading Support Service Section, and then distributing the job for engineer 3.Managing the groups' KPI 4.Training section's engineers and technician 5. Long service willing to company Education MBA / BBA (or) BE , B.Tech, Diploma ,HR (or) ECE, EEE

A career in Resourcing and Deployment at PricewaterhouseCoopers Service Delivery Centre (Kolkata) Private Limited offers you the opportunity to contribute to the cross line of service staffing, ensuring agile and efficient resource allocation in alignment with business objectives. You will play a key role in predicting and fulfilling the demand for skilled resources, developing strategic models, and implementing plans to bridge any skill gaps within the organization. To excel in this position, you will need to demonstrate leadership qualities in line with the PwC Professional framework, focusing on continuous personal and professional development. As a Deployment Manager, you will be respons...

A career in Resourcing and Deployment at PricewaterhouseCoopers (PwC) Service Delivery Centre (Kolkata) Private Limited offers you the opportunity to work in cross line of service staffing, contributing to the agility of the network in dynamic markets. Your role involves ensuring the availability of resources with suitable skills for tasks, managing education, planning, and skills enhancement, aligning Human Resources programmes with business objectives at PwC. By building strategic models to predict supply and demand for skills, you will develop and implement plans that align with the strategic vision. To excel and thrive in a constantly changing world, each team member at PwC is encouraged...

- Front Line Manager for automotive component manufacturing with Lean Manufacturing and Quality Tools exposure - Knowledge on Industry 4.0 concepts with respect to Man, Machine, Methods, Material - Ensure manufacturing of product as per TS16949 guidelines - Daily shop floor management for Safety, Quality, Cost & Delivery and 5S. - Associate management - Head count planning, ensuring discipline. - Production management - Delivery as per plan, material availability and reporting, work allocation, Tools & Consumable management. - Deviation reporting & management. - Trouble shooting in operations management - Data logging for Management information - Ensure general conduct inline with safety and...

- 3+ years of WFM experience - Create and manage schedule, exception management, staffing augmentation, knowledge of IEX, daily weekly rule. Key Responsibilities: Create and manage daily, weekly, and monthly staff schedules in alignment with forecasted workloads. Maintain real-time and historical scheduling data for performance tracking and reporting. Adjust schedules based on call volume trends, absenteeism, and unplanned changes. Collaborate with operations to ensure adherence to schedules and staffing requirements. Support intraday schedule management by tracking exceptions, breaks, shift changes, and overtime. Optimize scheduling for cost-effectiveness, service levels, and employee satis...

- 3+ years of WFM experience - Create and manage schedule, exception management, staffing augmentation, knowledge of IEX, daily weekly rule. Key Responsibilities: Create and manage daily, weekly, and monthly staff schedules in alignment with forecasted workloads. Maintain real-time and historical scheduling data for performance tracking and reporting. Adjust schedules based on call volume trends, absenteeism, and unplanned changes. Collaborate with operations to ensure adherence to schedules and staffing requirements. Support intraday schedule management by tracking exceptions, breaks, shift changes, and overtime. Optimize scheduling for cost-effectiveness, service levels, and employee satis...