WAN Engineer - Multicast - Contract

Work Timings:

The Network Support Engineer will collaborate with network operations, and service teams to provide in-depth technical support and guidance for all multicast- and WAN-related issues and implementations. This position requires a proactive problem solver with a deep understanding of multicast protocols, WAN infrastructure, and a passion for delivering exceptional service.

Responsibilities:

WAN Operations & Troubleshooting:

• Support, and troubleshoot WAN services, including BGP, L3VPN, L2VPN, and VRF configurations across multiple service providers and customer environments.
• Ensure network stability and performance for MPLS, VPLS, and other L2/L3 WAN services, collaborating with internal teams and external vendors to resolve complex issues.
• Manage WAN routing protocols such as BGP, EIGRP, ISIS and OSPF in a VRF context for L2/L3VPN services.
• Collaborate with engineering teams to test and validate multicast and WAN network designs in lab environments before production deployment.
• Network Monitoring & Automation:
• Monitoring and manage visibility into multicast and WAN traffic patterns, latency, and packet loss.

Multicast Network Operations & Support:

• Monitor and support multicast network solutions, including Protocol Independent Multicast (PIM), Internet Group Management Protocol (IGMP), and Source-Specific Multicast (SSM).
• Provide expert-level support and troubleshooting for multicast network issues, ensuring minimal impact on operations and swift resolution of incidents.
• Monitor multicast traffic flows, identify anomalies, and implement corrective actions to optimize network performance.
• Lead root cause analysis (RCA) for complex multicast-related incidents and deliver post-incident reviews and recommendations.
• Monitor network performance, troubleshoot issues, and implement improvements to enhance network efficiency and security.
• Collaborate with cross-functional teams to integrate multicast solutions into existing network architectures.
• Document network configurations, processes, and procedures to ensure comprehensive knowledge sharing and compliance.
• Provide technical support and guidance to junior network engineers and other IT staff.
• Stay updated with the latest industry trends and technologies to ensure the network infrastructure remains current and competitive.

Qualifications:

• Minimum of 5 years of experience in WAN support/engineering, with a strong focus on multicast technologies.
• In-depth knowledge of multicast protocols such as PIM-SM, PIM-SSM, IGMP, and MSDP.
• Proficiency in network design, implementation, and troubleshooting.
• Experience with network monitoring tools and performance optimisation techniques.
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities.

Relevant certifications such as CCNP, CCIE, or equivalent are highly desirable