Posted:4 days ago|
Platform:
Work from Office
Full Time
Hi All,
Responsibility: Business Customer Interact with customers (internal external) to meet process deliverables
Manage and resolve escalations and issues raised by customers
Reviewing changes to customer master making recommendations when credit applications do not meet acceptance criteria handling complex billing transactions issuing credit notes for settling disputes applying cash for single receipts across multiple legal entities and business units and improving straight through cash application rates to ensure SLAs are met as agreed for customer satisfaction.
Identify gaps in process compliance
Respond to queries raised by the team and provide appropriate feedback
Analyze feedback received and error reports to arrive at training needs
Resolve process related queries and escalations
Report team performance data at the desired frequency
Identify proper accounts in case of unapplied cash
Validate customer escalation on credit notes
Validate Standard Operating Procedures
Track and manage suspense accounts and maintain zero balance
Track provision for doubtful debts and report to management
Support intercompany receivables
Track excess short payment and coordinate for resolution
Support the team by liaising with different departments.
Drive and participate in Operations reviews within the project process
Initiate and deliver on process improvement project to improve process efficiencies
Contribute towards creation of knowledge updates and quality awareness training material and delivery to projects
Provide updates and submit reports related to own area of work
People team Management Act as a buddy and mentor for New Hires
Mentor coach a team of process executives senior process executives
Ensure quality monitoring and audits for process executives to identify areas of improvement for the team or individuals
Conduct refresher training for existing associates
Conduct peer reviews
Complete mandatory training for self as identified in the training plan for the project
Align individual goals with team objectives
Two way Transportation Provided.
Cognizant
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