waiter

Job Description

We are looking for a courteous, attentive, and customer-focused Waiter to join our service team at Sreevalsam Grande. The ideal candidate should be passionate about hospitality, possess excellent communication skills, and ensure a memorable dining experience for all our guests.

Key Responsibilities

Guest Interaction:

• Greet customers warmly upon arrival, present menus, and escort them to their tables.
• Engage with guests in a friendly and professional manner to create a welcoming atmosphere.

Order Taking:

• Accurately take food and beverage orders.
• Answer guest queries regarding menu items, ingredients, and daily specials.
• Offer menu suggestions and upsell where appropriate.

Food & Beverage Service:

• Serve food and beverages promptly and efficiently.
• Ensure that all orders are delivered accurately and attractively presented.

Customer Satisfaction:

• Regularly check on guests during their meal to ensure satisfaction.
• Handle complaints or concerns politely and promptly, escalating issues to supervisors when necessary.

Payment Processing:

• Prepare customer bills and ensure accurate processing of cash and card payments.
• Provide receipts and change when required.

Table Maintenance:

• Clear used dishes and clean tables efficiently.
• Reset tables neatly for the next guests.

Menu Knowledge:

• Maintain strong knowledge of menu items, ingredients, and preparation styles.
• Be aware of daily specials, promotions, and hotel events.

Teamwork:

• Coordinate closely with kitchen staff, bartenders, and supervisors to ensure smooth service.
• Assist team members during busy hours.

Hygiene & Safety:

• Follow food safety, hygiene, and sanitization standards at all times.
• Maintain cleanliness in the dining area and service stations.

Work Location:

• In person (Sreevalsam Grande, Pathanamthitta)

Job Type: Full-time

Pay: ₹13,000.00 - ₹15,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person