Job
Description
The VP Remediation Planning & Insights Leader at Synchrony is a crucial role responsible for driving advanced remediation reporting and analytics while optimizing the organization's capacity planning and forecasting capabilities. This position involves leading the development, delivery, and automation of remediation reporting, utilizing data to identify key insights, patterns, and trends essential for process performance, risk indicators, compliance, and governance. Additionally, the VP oversees resource planning, capacity modeling, and SLA breach forecasting to ensure optimal remediation workflow and delivery. Collaboration with issue management and executive stakeholders is key to promoting a culture of data-driven decision-making and continuous improvement. Key responsibilities of the VP Remediation Planning & Insights Leader include: - Leading the development and delivery of comprehensive remediation performance and compliance reporting for internal and regulatory stakeholders. - Overseeing the design, automation, and ongoing enhancement of analytics dashboards tracking key process, risk, and performance indicators. - Analyzing remediation and issue management data to identify trends, anomalies, and root causes for process or SLA breaches. - Directing resource and capacity planning for remediation teams based on evolving issue pipelines and business needs. - Forecasting potential breaches of established SLAs by monitoring remediation progress and providing proactive notification and escalation. - Ensuring all reporting, analytics, and capacity management tools align with organizational governance and compliance requirements. - Designing controls to ensure transparency, accuracy, and effectiveness in the remediation process, including monitoring tools for workflow validation. - Collaborating with cross-functional teams to standardize reporting practices, support data-driven decision making, and share analytical insights. - Leading process improvement initiatives related to reporting and control, automation, and data integration to enhance efficiency and accuracy. - Preparing and presenting actionable insights, reports, and presentations for senior leadership and regulatory bodies. The ideal candidate for this role should possess a Bachelor's degree in Business, Operations, Data Analytics, or related field (advanced degree preferred) with at least 7 years of relevant experience in reporting/analytics, remediation management, or capacity planning. Alternatively, a High School Diploma/GED with 9+ years of experience in the mentioned areas is also acceptable. Additional requirements include 3+ years of experience in analyzing data sets for strategic insights, advanced skills in analytics, data visualization, and leadership experience with strong communication skills. Desired characteristics for the VP Remediation Planning & Insights Leader role include advanced technical and analytical competencies, strong communication and presentation skills, the ability to interact with and present to senior leaders, and ideally a Master's Degree or MBA with an advanced analytic focus. Eligibility criteria for the role include the educational qualifications and relevant experience mentioned above. The working hours for this position are from 8:30 AM to 5:00 PM EST (6 PM to 2:30 AM IST). Internal applicants are advised to understand the mandatory skills required for the role, inform their manager and HRM before applying, ensure their professional profile is updated, and not be under any corrective action plan. Employees meeting specific criteria are eligible to apply for this Grade/Level 13 position in the Information Technology job family group at Synchrony.,
