Voice Support Onboarding Specialist

As an Account Manager at GNB, a leading software product company in the real estate industry, based in Chennai T Nagar, your primary role will be to handle UK outbound calling and specialize in client onboarding. Your shift timing will be from 1 pm to 10 pm or 2 pm to 11 pm, with the added perk of enjoying free lunch and dinner at the office. Key Responsibilities: - Serve as the primary point of contact for customers, managing all aspects of customer relationships - Respond to incoming emails, chats, and phone calls, and raise tickets as needed - Monitor the progress of work orders to ensure timely completion - Build and maintain strong working relationships with colleagues to deliver high-quality service - Utilize strong written communication skills and international voice process experience - Participate in extensive training to familiarize yourself with our systems and processes - Contribute to the growth of the support teams with ample opportunities for career advancement Qualifications Required: - Experience in international customer support or SaaS products - Strong written and verbal communication skills in English - Proven ability to work effectively in a fast-paced environment - Interest in technology and a positive, professional attitude - Ability to meet targets and key performance indicators - Tenacious and detail-oriented with a focus on task completion About GNB: GNB specializes in developing software products for UK real estate agencies, offering a range of innovative solutions such as mobile-optimized websites, mobile apps, 360 property viewings, and back-office software. With a focus on exceptional value, our latest offering, GNB Habitat, is a property portal tailored for the UK real estate agency sector. Join our vibrant community and be part of a company that has demonstrated stable growth over the last five years. To learn more about us, visit our websites gnbproperty.com and gnbcareers.com. In addition to a competitive salary, GNB offers benefits such as free meals, paid sick leave, and Provident Fund. This is a full-time, permanent position with opportunities for personal and professional growth. Apply now to become a valuable member of our customer support team and help shape the future of PropTech!,