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SARA INFOTECH
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Voice Process Executive

Voice Process Executive

SARA INFOTECH

2 - 5 years

0 Lacs

coimbatore

Posted:5 hours ago| Platform: Shine logo

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Skills Required

international call center voice process bpo voice international bpo

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Attend inbound/outbound customer calls from US clients.
Provide accurate information and resolve customer queries efficiently.
Document all call information according to standard operating procedures.
Maintain a high level of customer satisfaction.
Follow communication scripts when handling different topics.
Escalate unresolved issues to the appropriate departments.

Requirements:

Excellent verbal communication skills in English.
Willingness to work during
US shift timings (Night Shift - IST)
.
Minimum qualification: 12th pass / Any graduate.
Freshers and experienced candidates can apply.
Good listening skills and problem-solving abilities.
Prior BPO or voice process experience is a plus.

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SARA INFOTECH

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Voice Process Executive