Voice Process Executive

Job Summary

We are looking for a Customer Care Executive (Voice Process) to support our Internet Service Provider (ISP) operations in Pondicherry. The role involves handling customer calls, resolving service-related queries, and ensuring customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities

• Handle inbound and outbound calls related to internet service support.
• Work with customers/employees to identify connection/computer issues and advise on solutions.
• Log and maintain accurate records of customer/employee queries and resolutions.
• Coordinate with technical teams for troubleshooting downtime or service disruptions.
• Professional communication to ensure a positive customer experience.
• Follow escalation protocols when required to resolve complex issues.

Profile Requirements

• Strong verbal and written communication skills (English & regional language preferred).
• Good logical reasoning and analytical skills.
• Ability to handle high-volume customer calls with patience and professionalism.
• Customer-first mindset with problem-solving attitude.

Eligibility

• Any Graduate (Freshers & Experienced candidates can apply).
• Diploma holders and college dropouts are also eligible.
• Pondicherry candidates preferred.

Job Type

• Full-time
• Work Location: In-person (Pondicherry)

Shift & Schedule

• Day shift / Rotational shift
• Work Days: Monday to Friday

Benefits

• Cell phone reimbursement
• Internet reimbursement
• Health insurance
• Flexible schedule

Job Type: Full-time

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Internet reimbursement

Work Location: In person