Posted:1 day ago|
Platform:
On-site
Full Time
As a Customer Service Executive, you will be the first point of contact for customers reaching out regarding their security services. You will handle inbound calls, respond to inquiries, and provide solutions with professionalism, empathy, and accuracy. This role demands excellent communication skills and a passion for delivering outstanding customer experiences.
Minimum 6 months of experience in a voice process (international process experience preferred).
Excellent command of English (both verbal and written).
Strong problem-solving abilities with patience and empathy.
Flexibility to work in US night shifts and rotational offs.
Ability to remain calm under pressure and handle customer escalations effectively.
Respond to customer queries via calls and ensure timely resolution.
Assist customers in understanding and using security systems.
Maintain accurate records of customer interactions.
Adhere to company guidelines and service standards.
Strive to achieve customer satisfaction and performance targets.
Attractive salary package with lucrative incentives.
Fixed 5-day working week ensuring work-life balance.
Opportunities for learning, skill development, and career growth.
Exposure to an international work environment.
NEXELEVATE RECRUITMENT LLP
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