Voice Process Executive

2 - 6 years

2 - 6 Lacs

Posted:4 days ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

  • Make outbound calls to customers as per assigned data
  • Communicate clearly, politely, and professionally with customers
  • Explain products, services, or information accurately
  • Understand customer needs and respond effectively
  • Maintain call quality standards and follow call scripts/guidelines
  • Handle customer queries, concerns, and objections calmly
  • Update customer details and call outcomes in the system
  • Achieve daily call quality and productivity targets
  • Follow company policies and data confidentiality guidelines

Key Skills & Competencies

  • Good verbal communication skills
  • Pleasant voice and clear pronunciation
  • Active listening and customer-focused approach
  • Ability to handle objections and maintain call etiquette
  • Basic computer knowledge for data entry
  • Time management and discipline

Required Qualifications

  • Graduate in any discipline (preferred)
  • Fresher or experienced candidates welcome
  • Experience in telecalling or customer service is an added advantage

Key Performance Indicators (KPIs)

  • Call quality score
  • Customer satisfaction feedback
  • Script and process adherence
  • First-call resolution (where applicable)

Work Environment

Office-based / Customer support environment

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Brindavanam Group logo
Brindavanam Group

Real Estate & Construction

Bangalore

RecommendedJobs for You