Voice Process -Customer Support for e-commerce customers

Position Overview

We are seeking enthusiastic and dedicated individuals to join our team as Voice Process Customer Support Representatives for e-commerce customers. This role is pivotal in ensuring customer satisfaction and providing exceptional service to our clients. If you are passionate about helping others and possess strong communication skills, we encourage you to apply. This is a fantastic opportunity to kickstart your career in customer support within a dynamic and fast-paced environment.

Key Responsibilities

• Handle inbound and outbound calls to assist e-commerce customers with their inquiries and issues.
• Provide accurate information regarding products, services, and order status.
• Resolve customer complaints and provide effective solutions in a timely manner.
• Document customer interactions and maintain detailed records of conversations.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Utilize MS Excel and MS Word for reporting and documentation purposes.
• Maintain a positive and professional demeanor while interacting with customers.
• Participate in training sessions to enhance product knowledge and customer service skills.

Qualifications

To be successful in this role, candidates should meet the following qualifications:

• Proficiency in Hindi and English, both spoken and written.
• Strong typing speed and accuracy.
• Excellent communication skills with a customer-centric approach.
• Familiarity with MS Excel and MS Word is essential.
• Ability to work in a rotating schedule, including weekends and holidays.
• 0 to 3 years of relevant work experience in customer support or a related field.
• Strong problem-solving skills and the ability to work under pressure.

This position is based in Ahmedabad and offers a contractual employment type with an annual salary of 2,00,000. We have 10 positions available, and we are looking for candidates who are eager to learn and grow within our organization. If you are ready to take on this exciting challenge and contribute to our mission of delivering outstanding customer service, we would love to hear from you!

Join us in making a difference in the e-commerce landscape and be a part of a team that values innovation, collaboration, and excellence. Apply today!