Voice-Analyst

Job Description: Voice – Analyst

Key Responsibilities:

Answering incoming calls from customers in a professional and courteous manner.

Listening actively to customers and asking probing questions to fully understand their needs and concerns.

Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.

Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.

Documenting all customer interactions and details of inquiries, issues.

Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Requirements:

Excellent verbal and written communication skills in English.

Previous experience in a customer service and sales role.

Ability to multitask, prioritize, and manage time effectively.

Strong problem-solving skills and the ability to think on your feet.

Comfortable working in a fast-paced environment.

Flexibility to work in rotational shifts, including evenings, weekends, and holidays.

Familiarity with basic computer skills and knowledge of CRM systems.

Education:

Bachelor's degree in any field is preferred.

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance

Work Location: In person