Virtual Walk-In For L2 End User Support

Harita Techserv

3 - 8 years

2 - 6 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

windows operating system customer service desktop support windows support incident management troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

End-User Support:
Providing first-level technical support to end-users via phone, email, and remote desktop.
Troubleshooting common hardware and software issues on workstations and laptops.
Resolving user account and password problems.
Assisting with installation and configuration of software applications.
Providing guidance on the use of common office applications (e.g., Microsoft Office Suite).
Troubleshooting issues with conference tools (e.g., Zoom, Teams).
Incident Management:
Logging and tracking incidents in the ticketing system.
Prioritizing and resolving incidents according to severity.
Escalating complex issues to higher-level support teams.
Desktop Support:
Deploying and configuring workstations and laptops.
Installing and maintaining operating systems (Windows 10, Windows 11).
Applying software patches and updates.
Configuring network settings and printers.
Knowledge Base Management:
Creating and maintaining knowledge base articles to document common issues and solutions.
Sharing knowledge and best practices with the team.

Qualifications:

Strong understanding of Windows operating systems (Windows 10, Windows 11).
Basic knowledge of network concepts and troubleshooting techniques.
Excellent customer service and communication skills.
Ability to work independently and as part of a team.
Strong problem-solving and troubleshooting skills.
Ability to learn new technologies quickly.

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