Virtual Desk Operator

Job Description

We are currently looking for a Virtual Desk Operator to join our team at Staff4Me. As a Virtual Desk Operator, you will be responsible for handling incoming calls and messages, providing excellent customer service, and assisting with administrative tasks. This is a remote position, so you will be able to work from the comfort of your own home while still being an integral part of our team. RESPONSIBILITIES Answer incoming calls and messages promptly and professionally Handle customer inquiries and provide accurate information Transfer calls to the appropriate department or individual Take detailed messages and relay them to the appropriate person Assist with administrative tasks, such as data entry and filing Maintain confidentiality of sensitive information Provide excellent customer service and ensure client satisfaction Adhere to company policies and procedures REQUIREMENTS Education and Experience{​{:} } High school diploma or equivalent require d Prior experience in customer service or a related field preferred Experience with virtual phone systems is a plus Skills and Abilities{​{:} } Excellent verbal and written communication skil l s Strong customer service skills and the ability to handle difficult custome r s Proficiency in using computer applications and softwa r e Ability to multitask and prioritize tasks effective l y Attention to detail and accura c y Ability to work independently and as part of a te a m Requiremen t s High school diploma or equivalent requir e d Prior experience in customer service or a related field preferr e d Experience with virtual phone systems is a pl u s Excellent verbal and written communication skil l s Strong customer service skills and the ability to handle difficult custome r s Proficiency in using computer applications and softwa r e Ability to multitask and prioritize tasks effective l y Attention to detail and accura c y Ability to work independently and as part of a te am Show more Show less