Vice President - Insurance Operations Leader

As the Vice President - Insurance Operations Leader at Genpact, your role involves leading a business unit of more than 300 resources to achieve its maximum potential. You will be responsible for driving team performance, ensuring daily service level metrics are met, providing mentorship and development to your direct reports, and meeting defined quality, customer experience, and efficiency requirements. Responsibilities: - Drive transformation projects in operations, implement digital assets, standardize methodologies, conduct case studies, and benchmark to enhance process efficiency. - Engage effectively with customers to understand and address their pain points. - Provide direction and mentorship to the operations team, promote a learning culture, and build a strong team. - Align with customer goals, deliver on commitments consistently, and proactively foresee risks while developing mitigation plans. - Build impactful customer relationships to improve Net Promoter Score, maintain existing business, and drive revenue growth. Qualifications we seek in you! Minimum qualifications: - Operating Leader position in the Insurance Vertical. - Understanding of the Insurance Industry and strong knowledge of Underwriting for the London Market. - Ability to prioritize tasks effectively, manage multiple geographies, and understand cultural nuances. - Strong negotiation, facilitation, influencing, and consensus-building skills. - Excellent verbal and written communication and presentation skills. - Ability to work with all levels of the organization and systematically evaluate business opportunities. - Leverage lean six sigma framework for continuous performance improvement and identify performance gaps. - Ability to propose suitable solutions for clients" business needs and manage engagement staffing levels. Preferred qualifications: - Masters in any stream except technical. Qualities of Candidate: - Experience in P&C Insurance, operations, service delivery, transformation, and Gen Ai understanding. - Proficiency in P&L Management, global client management, and managing decent-sized teams. Role Details: - Manage 2 large clients out of 3. - Experience in team management with a span of 400-500+. - Openness to travel between Noida and Gurgaon based on location. Must Haves: - Experience in P&C Insurance. - Exposure to London/Lloyds of London market. - Operations and service delivery expertise. - Proficiency in P&L Management and team management. Location: Noida Work Shifts: UK Shifts Work Model: Work From Office Clients: UK Direct Team: 3-4 people,