Vice President, Application Support Manager I

Application Support, perform maintenance changes, and deployments. Works to ensure appropriate monitoring and alerting setup. Works on root cause analysis and problem management to address underlying technical issues. Collaborates with business and application development stakeholders. Monitors changes to applications and their operating environment. Analyzes any complex issues. Recommends technical solutions on application problems, analyze root cause and assist in efficient resolution of all production processes. Reviews and develops updates of contingency documentation and processes. Reviews and analyzes product migrations through all systems environments. Contributes to the achievement of related teams objectives. Perform process improvements and automations. Work in shifts (UK/APAC) on rotational basis. Work on weekends and Holidays to support production releases and enterprise events. Provide on-call support on rotational basis. 10 to 13 years of working/hands-on experience in Dotnet Framework, C#, MVC, IIS, SQL Server / Oracle / Exadata technologies Experience in Database/backend support with strong SQL queries knowledge Experience in SSRS and Crystal Reports Experience in Incident Management, Change Management, and Problem Management Experience in Infrastructure Support, Configuration, and Release Management Experience in Monitoring tools (Application, Infrastructure, Synthetic, Log) and DevOps tools Experience/knowledge in App Engine and Cloud platform is advantage Experience/knowledge in Automation and Process Improvements is advantage Experience/knowledge in Banking Domain is advantage Strong analytical and communication skills - both verbal and written Must be high-energy, detail-oriented, proactive, and able to learn and take on challenging opportunities Willingness to work in shifts and weekend/holidays