Verification Associate

Position Title: Verification Associate

Section & Department: Operations

Immediate Head: Team Leader for Operations

Role Summary:
As a Verification Associate, you will be responsible for ensuring the accuracy and completeness of information through thorough verification processes. Your main duty will involve verifying various types of documents, such as employment history, educational qualifications, and professional certifications, to authenticate their validity. You will meticulously review provided documentation, conduct background checks, and communicate with relevant institutions or individuals to confirm the authenticity of the information provided. Additionally, you will maintain detailed records of verification activities and promptly report any discrepancies or inconsistencies discovered during the process.

Job Scope / Principal Accountabilities:

• Manage inbound/outbound calls for Employment, Education, Reference and Address verification.
• Maintain effective record keeping for all calls handled.
• Point of contact to all parties involved (school, company, references, LGUs) in obtaining verification information
• Guarantee daily, weekly and monthly goals are met
• Analyze accuracy and completion of verified information.
• Investigate and confirm reference credibility
• Provide daily summary report on the status of checks that are beyond TAT.
• Maintain an updated list of entities contact information
• Monthly checking of vendor endorsements
• Ensure to provide complete and valid attempts on all verifications, ensure that all necessary annexures are saved.
• Ensure related compliance requirements are addressed, e.g., privacy, security, and administrative regulations associated with Information and privacy management systems, are followed in Singapore HQ and the Philippines site.
• Be vigilant to report possible security and privacy incidents as required through the ISO core team and department heads or email [email protected] and [email protected], and ensure appropriate risk mitigation and control processes are taken to avoid further risks.

Qualifications, Knowledge, Skills and Competencies required:

• Bachelor’s degree in any related field.
• One to two years work experience in background checking and verification is preferred.
• Excellent attention to detail and accuracy in entering data.
• Strong written and verbal communication skills.

Job Type: Full-time

Benefits:

• Flexible schedule
• Health insurance
• Work from home

Work Location: Hybrid remote in Bengaluru, Karnataka