Job
Description
What you get to do in this role: Represent the needs of customers across the product and design lifecycle from discovery through design validation and customer adoption Apply appropriate research techniques and methods for specific project needs Engage with customers to understand their unique implementation of our products, including defining and synthesizing user needs and use cases Partner with Product Managers and Designers to influence product strategy and roadmaps Validate feature and design direction through participatory design, early concept testing, formative and summative usability testing. Analyze and synthesize current or previous qualitative studies and quantitative data to generate strategic and tactical insights with actionable recommendations. Communicate findings through artifacts such as specific user segments, persona frameworks, jobs to be done, user journeys, task analyses, etc. Basis Qualifications (The Must Have): Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry. Basic experience in applying customer-centered research techniques to product definition and designs. Understand the importance of defining, planning and executing research studies including outlining objectives, goals, and timelines. This includes developing sample plans and determining the best data collection approach using quantitative and/or qualitative methods. A portfolio or examples of work representing research that influenced insights or experiences. This can include examples of research goals, research methodologies used, the process followed, your involvement and role, data visualizations, and articulated insights. Preferred Qualifications (The Nice To Have): 2+ years of work experience conducting customer-centered research Experience developing insightful, probing questions that resonate with both highly technical individuals through business minded end-users using enterprise software. General knowledge of user interface design, usability evaluation techniques, task analysis, and experimental design. Experience with the creation and execution of online surveys as well as rich qualitative research techniques Excellent presentation skills to visualize technically complex topics and make them easy to understand with customers as well as product management and design stakeholders. The ability to learn new technical concepts quickly.
