Utility Bill Associate

As a Utility Bill Associate at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide optimal solutions. Your responsibilities will include closing faults and complaints within SLAs, with a focus on non-voice interactions such as email, web, and chat processes. Your role will involve recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on the defined scope of support. To excel in this position, you should possess good communication skills for email and chat processes, along with proficient typing abilities. As part of the Customer Support team, you will play a key role in restoring normal service operations promptly during unplanned interruptions. Your contribution will help ensure customer satisfaction by delivering timely and effective resolutions. In this role, you will be expected to solve routine problems using established guidelines and references. Your interactions will primarily be within your team and with your direct supervisor. You will receive detailed instructions for daily tasks and new assignments. The decisions you make will impact your own work within the predetermined scope of responsibilities. Please be aware that this position may require you to work in rotational shifts. If you have a graduation degree and 1 to 3 years of experience, and you are looking to join a global professional services company with a focus on digital, cloud, and security capabilities, Accenture offers an opportunity to leverage your skills and contribute to creating value and shared success for clients, shareholders, partners, and communities. Visit us at www.accenture.com for more information.,