User Experience Design Lead Analyst

• Develop and implement content strategies that maximize the value of content across the enterprise, specifically focusing on quality and effective management in the design and delivery phases of product creation
• Continue to develop and maintain content styles and standards bringing them to the appropriate context through tooling and design system integration
• Collaborate with cross-functional teams to design intuitive and engaging user interfaces across various platforms, ensuring alignment with user needs and business goals.
• Document the application of content rules to Design System components, modules, and flows
• Collaborate with cross-functional teams to define and categorize content for reusable flows that support product or client configurations for all known use cases
• Partner with the design system team to integrate content configurations into the design system and partner with the content management team to help relate the content design system to the content management platform s models
• Contribute to operational practices for governance of content quality and reuse across teams
• Investigate and propose ways to incorporate AI technologies to improve content management and production.
• Champion a data-drive, user-centered research and design approach to inform design decisions and validate solutions.
• Help in creating documentation for content system integration with the design system.

Qualifications

• Strategic Mindset

  - Seeing ahead to future possibilities and translating them into breakthrough strategies

• Drives Results

  - Pushes team and cross functional partners to deliver needed results in tough circumstances and expedited timelines

• Action Oriented

  - Takes on tough challenges with sense of urgency, high energy, and enthusiasm

• Decision Quality

  - Makes sound and timely decisions to keep work moving forward

• Manages Complexity

  - Makes sense of complex and sometimes contradictory information to effectively solve problems

• Manages Ambiguity

  - Operates effectively and drives work forward even when things are not certain or there is no clear way forward

• Balances Stakeholders

  - Anticipates and balances the needs of multiple stakeholders across Health Services and Enterprise

• Collaborates

  - Quickly builds partnerships and works collaboratively with others to ensure progress

• Courage

  - Steps up to address difficult issues and says what needs to be said

• Instills Trust

  - Quickly gains confidence and trust of others through honesty, integrity, and authenticity

• Communicates Effectively

  - Develops and delivers multi-mode communications that convey a clear message and adapts to multiple audiences

• Situational Adaptability

  - Adapts approach and demeanor in real time to match the shifting demands of different situations.

Required Experience

• Overall 5-8 yearsof experience with relevant experience in content design, with exposure to design systems, content systems, and emerging technologies
• Strong experience designing and shipping impactful experiences inclusive of design, strategy, and systems
• Knowledge of UI/UX best practices, content best practices
• Experience with the UI design tool Figma
• Familiarity with AI technologies and their potential to enhance customer experiences and/or create operational efficiencies
• Experience with accessibility and atomic, headless content
• Ability to clearly and effectively communicate design processes, ideas, and solutions
• Strong written and verbal communication skills
• A portfolio demonstrating user-centered design and systems thinking

Desired Experience