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123Stores E Commerce
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USA Customer Service Associate / Executive Blended (Voice & Email)

USA Customer Service Associate / Executive Blended (Voice & Email)

123Stores E Commerce

2 - 4 years

3 - 5 Lacs

kolkata

Posted:1 month ago| Platform:

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Skills Required

usa voice process email process

Work Mode

Work from Office

Job Type

Full Time

Job Description

USA Customer Service Associate / Executive Blended (Voice & Email)

The executives primary role is to be responsible for various aspects of the e-commerce process like inventory reconciliation, order fulfillment, shipments & catalog modifications. They are responsible for coordination with stakeholders and ensuring the timely completion and resolution of transactional operational tasks. They communicate regularly over the phone with various counterparts to gather updates and address operational challenges.

Roles & Responsibilities

Manage day-to-day coordination with different retail brands to ensure timely pickups, shipments & order fulfillment.
Efficiently coordinate and schedule inventory updates from retail brands.
Maintain clear and constant communication with retail brands.
Proactively address any potential issues or delays to ensure timely pickups.
Foster and maintain strong relationships with retail brands.
Adapt and handle unexpected challenges, such as delays and changes in schedules.

Required Candidate Profile

Excellent written and verbal communication skills
Phone and email etiquette to effectively address customer queries
Have "Customer Empathy" the ability to identify and understand the customer's situation and motives

Education & Experience

Graduate (10+2+2/3)
USA Voice & Calling experience is a must
2 – 4 years’ experience in a similar role
E-Commerce /Finance Process associates/KPO (Preferred)
30 years (+/- 5yrs)

Salary

3-5 Lacs P.A.

Working Hours & Location

2.00 pm to 12.00 am Mon-Fri
Rash Behari Avenue, Gariahat, Kolkata

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USA Customer Service Associate / Executive Blended (Voice & Email)