Senior Tally / TDS / GST Finance Accountant The senior tally finance accountant primary role is to be responsible for payments, allocations, reconciliation and entries. They are responsible for accounting, coordination with stakeholders, and ensuring the timely completion and resolution of transactional operational tasks. They communicate regularly with various counterparts to gather updates and address any operational challenges. Roles & Responsibilities Accounting and Reconciliation MIS Banking Managing digital subscriptions Budget GST monthly/quarterly filing TDS return Quarterly & Annual Audit Developing and maintaining strong relationships with both internal and external stakeholders Other ad hoc administration and operation duties Expenses booking and payment entry posting Vendor Related Payment Good understanding of Financial ratio & analysis is desirable Required Candidate Profile Excellent written & verbal skills Computer skills (excel, word, power point) Numerical accuracy and attention to detail Good analytical skills Ability to plan and prioritise work flow to tight deadlines Experience 2 4 years’ experience in a similar role Education Graduate (10+2+2/3) Commerce Background (compulsory) (B.Com) Salary 3-4 Lacs P.A. Working Hours 11.00 am to 8.00 pm Mon-Fri 11.00 am to 3.30 pm Sat Location Rash Behari Ave, Gariahat, Kolkata
MIS Executive (Operations Team) The MIS executives primary role is to be responsible for various aspects of the e-commerce process, which are data-heavy, like inventory reconciliation, order fulfillment, shipments & catalog modifications. They are responsible for running operations smoothly to ensure high levels of efficiency and customer satisfaction. You should have an eye for detail to have a significant and measurable impact on our business. You will have the exciting opportunity to work with various types of data to derive business intelligence, including order-level profitability, pricing, and sales & service process optimization. Roles & Responsibilities Manage day-to-day operations of the organization, including coordinating with different departments to ensure efficient workflow in areas like inventory, order fulfillment, shipment, catalog & invoicing. Prepare daily, weekly, monthly reports on sales, operations, and other relevant KPIs. Develop dashboards using advanced excel skills to track key performance indicators (KPIs). Design and maintain databases for data analysis and reporting purposes. Ensure timely delivery of reports to stakeholders through email or shared drives. Monitor and ensure the quality, consistency, and accuracy of data in all reports. Required Candidate Profile Advance Excel Skills Graduate with excellent written & verbal skills Strong number crunching & quantitative skills Strong business acumen, logical and analytical skills Thrive and adapt quickly in a fast paced ever-evolving culture Digging deep into the industry, competitors and the latest trends Have strong communication skills – both written and oral Subscribe to a mentality of work hard, stay positive and implement feedback Experience 3 – 4 years’ experience in a similar role Education Graduate (10+2+2/3) Commerce Background (compulsory) (B.Com, BBA) Experience in audit/voucher checking (Preferred) Finance Process associates/KPO (Preferred) No BPO background Salary 3-4 Lacs P.A. Working Hours 2.00 pm to 12.00 pm Mon-Fri Location Rash Behari Ave, Gariahat, Kolkata
Operations Executive The operations executives primary role is to be responsible for various aspects of the e-commerce process like inventory reconciliation, order fulfillment, shipments & catalog modifications. They are responsible for coordination with stakeholders, and ensuring the timely completion and resolution of transactional operational tasks. They communicate regularly with various counterparts to gather updates and address any operational challenges. Roles & Responsibilities Manage day-to-day operations of the organization, including coordinating with different departments to ensure efficient workflow in areas like inventory, order fulfillment, shipment, catalog & invoicing. Monitor and analyze operations data to identify areas for improvement and develop strategies to optimize processes Implement process improvements to increase efficiency and reduce costs Coordinate with vendors and suppliers to ensure timely delivery of goods and services Prepare and analyze reports on operational performance, budget and profitability Ensure compliance with company policies, procedures, and regulations Develop and maintain relationships with clients, vendors, and stakeholders to ensure smooth operations Excellent communication and interpersonal skills, with the ability to work collaboratively with teams and stakeholders Strong analytical and problem-solving skills with the ability to think strategically Required Candidate Profile Advance Excel Skills Graduate with excellent written & verbal skills Strong number crunching & quantitative skills Strong business acumen, logical and analytical skills Thrive and adapt quickly in a fast paced ever-evolving culture Digging deep into the industry, competitors and the latest trends Have strong communication skills – both written and oral Subscribe to a mentality of work hard, stay positive and implement feedback Experience 2 – 4 years’ experience in a similar role Education Graduate (10+2+2/3) Commerce Background (compulsory) (B.Com, BBA) Experience in audit/voucher checking (Preferred) Finance Process associates/KPO (Preferred) No BPO background Salary 3-4 Lacs P.A. Working Hours 2.00 pm to 12.00 am Mon-Fri Location Rash Behari Ave, Gariahat, Kolkata
Customer Service Executive (Voice/Blended/USA) The executives primary role is to be responsible for various aspects of the e-commerce process like inventory reconciliation, order fulfillment, shipments & catalog modifications. They are responsible for coordination with stakeholders and ensuring the timely completion and resolution of transactional operational tasks. They communicate over phone regularly with various counterparts to gather updates and address any operational challenges. Roles & Responsibilities Manage day-to-day coordination with different retail brands to ensure timely pickups, shipments & order fulfillment. Efficiently coordinate and schedule inventory updates from retail brands. Maintain clear and constant communication with retail brands. Proactively address any potential issues or delays to ensure timely pickups. Foster and maintain strong relationships with retail brands. Adapt and handle unexpected challenges, such as delays and changes in schedules. Required Candidate Profile - Excellent written and verbal communication skills - Phone and email etiquettes to effectively address customer queries - Have "Customer Empathy" - ability to identify and understand customer's situation and motives Experience 2 – 4 years’ experience in a similar role USA Calling experience a must Education Graduate (10+2+2/3) Age 30 yrs (+/- 5yrs) Working Hours 2.00 pm to 12.00 am IST Mon-Fri Salary 3-4 Lacs P.A. Location Rash Behari Ave, Gariahat, Kolkata
Operations Supervisor / Assistant Manager / Team Lead (Sales & Service US Amazon E-commerce) We are seeking a driven and results-oriented Assistant Manager (Sales & Service) to lead a team managing critical day-to-day operations of our US Amazon E-commerce business. This role is pivotal in ensuring the seamless execution of tasks such as order processing, shipment follow-up, payment reconciliation, catalog improvement, and customer support. You will coordinate diverse operations to meet tight deadlines, maintain accuracy, and deliver exceptional service standards. Roles & Responsibilities 1. Leadership & Supervision Responsibilities Hire, onboard, and train new team members, ensuring they are well-versed in operational processes. Assign daily tasks, monitor work quality, and review team performance against productivity benchmarks. Provide coaching and mentorship to a team of approximately 10 members, fostering a culture of excellence and accountability. Focus on maintaining high standards of work quality, team productivity, and timely task completion. 2. Performance Monitoring Responsibilities Oversee the end-to-end Amazon/E-commerce operational processes, covering all aspects including order management, shipment follow-ups, payment reconciliations, and catalog updates. Become an expert in Amazon operations and KPIs, using this knowledge to track daily metrics and resolve challenges. Proactively address issues to ensure compliance with Amazon’s performance standards and benchmarks. 3. Operations Responsibilities Perform complex operational tasks personally, including data analysis, escalated issue resolution, and supplier/customer interactions. Take a hands-on approach to troubleshooting and resolving escalations through direct communication with US suppliers and customers. Use advanced Excel skills for data management, task assignment, and performance tracking. Collaborate with the team to ensure smooth execution of day-to-day operations. 4. Sales Responsibilities Foster growth-oriented relationships with suppliers by delivering exceptional service quality. Identify and capitalize on opportunities to drive mutual sales growth through efficient operations and excellent support. Develop insights into the competitive landscape to create strategies for gaining an edge and expanding market share. 5. Process Optimization Responsibilities Collaborate with the tech/engineering team to enhance internal systems, ensuring they align with operational needs. Act as a bridge between the team and system developers to streamline workflows and automate repetitive tasks. Monitor internal systems to identify inefficiencies, propose improvements, and ensure healthy operational performance. Required Candidate Profile Leadership & Team Management: Strong leadership, interpersonal, and team management skills, with hands-on experience in managing operational workflows. E-commerce Expertise: Must have experience in E-commerce operations; familiarity with Amazon Seller Central is highly preferred. Technical Expertise: Proficiency in MS Excel (advanced functions like VLOOKUP, Pivot Tables) and other data management tools. Analytical Skills: Strong number-crunching, logical reasoning, and problem-solving abilities with a focus on detail and continuous improvement. Business Acumen: Sharp industry insight, including an understanding of market trends, competitors, and business opportunities. Communication Skills: Excellent written and verbal communication skills, with the ability to handle escalations and build strong supplier relationships. Adaptability: Ability to thrive in a fast-paced, ever-evolving work environment with a proactive and positive attitude. Learning Mindset: Willingness to learn, implement feedback, and foster a "work hard, stay positive" mentality. Experience 3-4 years in E-commerce operations, with specific experience in managing Amazon processes preferred. Education Graduate (10+2+3 or equivalent). Salary 6-8 Lacs P.A. Working Hours 2.00 PM to 12.00 AM Mon-Fri Location Rash Behari Ave, Gariahat, Kolkata