US Voice Support

US Voice Support

Location: Kochi, Infopark

Qualification: Graduation (Mandatory)

Experience: Candidates with 2 – 3 years of experience in BPO voice process

Salary: ₹20,000 – ₹30,000 CTC per month (Based on exp and package)

Work Days:* 5 Days a Week (Saturday & Sunday Off)*

Shift: Night Shift (6 PM – 3 AM)

Responsibilities:

• Handle inbound and outbound customer calls
• Deliver exceptional service and ensure high customer satisfaction
• Accurately document customer interactions in the system
• Meet individual and team performance targets (KPI driven)
• Follow process guidelines and maintain quality standards
• Collaborate with internal teams to resolve customer concerns

Requirements

• Recent Graduates with Excellent communication skills and Candidates with 2 – 3 years of experience in BPO voice process
• Graduation in any discipline (mandatory)
• Strong communication and problem-solving skills
• Willingness to work Night Shift (6 PM – 3 AM)
• Customer-focused and good interpersonal skills

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• Do you have Provisional or Consolidated certificate?

Education:

• Bachelor's (Required)

Experience:

• International voice process: 2 years (Required)

Shift availability:

• Night Shift (Required)