US Voice Process Executive

Allegis Group

1 - 4 years

2 - 4 Lacs

bengaluru

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Skills Required

ar calling us healthcare us voice process international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role: Voice Program Specialist - US Healthcare

Tenure: 6 Months Fixed Contract Extendable based on Performance (No Bond)

Client: Top Clinical Research & Development Company

Cabs: 2 Ways Provided

Location: Bengaluru 56001

Work Model: Work From Home for initial 1-2Month, then 5 Days Work From Office as per Requirement

Graduation is Mandatory

Quickly and efficiently respond to incoming calls and faxes, identify how best to assist.
Conduct outbound calls of insurance verifications to understand if patients prescribed therapy is eligible for coverage. Document results in appropriate tracking system.
Document calls in appropriate tracking systems, and handle/escalate calls per established procedures.
Process patient applications and follow the program's specifications to determine their eligibility.
Document results in appropriate tracking system and manage follow-ups as appropriate. Place follow-up calls and respond to enquiries from patients and/or healthcare providers as necessary.
Maintain a professional, calm and friendly demeanor. Express thoughts and instructions clearly in both verbal and written communication; i.e. uses grammatically correct and concise language.
Coordinate the order and transfer of prescriptions based on their degrees of urgency to specialty pharmacies as appropriate.
Be familiar with the market place and the insurance options available for patients.
Educate patients on the available options as appropriate.
Strict adherence to follow the process SOPs

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