US Telecalling Executive (Customer Support)

Location:

Shift:

Department:

Nirva is a holistic wellness platform helping women aged 35-55 navigate gut health, menopausal symptoms, and natural beauty solutions through personalised Ayurveda and yoga-based programmes.

We're seeking a results-driven Telecaller to connect with warm leads who've shown interest in Nirva but haven't booked their free health assessment call. Your primary mission: understand their hesitations, address concerns, and guide them towards booking their first consultation.

• Make 80-100 outbound calls daily to interested leads who haven't booked
• Follow up via calls, WhatsApp, and SMS using our CRM workflows
• Address objections about the free assessment in a consultative, non-pushy manner
• Maintain detailed call notes and update lead status in real-time
• Achieve monthly booking conversion targets (15-20% of contacted leads)
• Track common objections and report booking barriers weekly

Booking Conversion Rate:

Secondary KPIs:

• 80-100 calls per day (25-30 connected calls)
• 30% call connect rate
• Contact new leads within 4 hours
• Maintain 85%+ call quality score
• <15% no-show rate for booked calls

• 2-4 years in telecalling, inside sales, or lead conversion
• Previous experience working US timezone shifts
• Fluent English with neutral/American accent
• Comfortable with CRM systems (Zoho, HubSpot, or similar)
• Warm, empathetic communication style with active listening skills

• Experience in D2C wellness, fitness, or healthcare
• Background in consultative selling or appointment-setting
• Knowledge of women's health or holistic wellness

• 2-week comprehensive onboarding and training
• CRM with auto-dialler and call scripts
• Weekly coaching sessions
• Clear progression path: Senior Telecaller ? Team Lead ? Sales Manager
• Bonuses on performance
• Remote-first, 5-day work week

• Genuinely care about women's health and wellness
• Are self-motivated during independent night-shift work
• View objections as opportunities to educate
• Are energised by clear metrics and targets
• Prefer consultative engagement over hard-selling