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US mortgage || Bankruptcy || Team Leader

7 - 10 years

0 Lacs

Hyderabad

Posted:2 months ago| Platform: Naukri logo

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Skills Required

US mortgage Team Leading Bankruptcy Excellent Communication Skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities: Interact with client stakeholders and ensure KPI delivery. Prepare and review weekly, daily, and monthly reports with clients. Ensure team members meet productivity and quality targets; recommend corrective actions for underperformers. Resolve daily operational, administrative, and technical issues. Manage and respond to client escalations promptly. Conduct legal research on bankruptcy laws and regulations. Submit reports accurately and on time. Review and revise quality and productivity targets monthly. Ensure completion of all required trainings for self and team; nominate for additional trainings. Keep management informed of team needs, staffing, and performance issues. Conduct training for new hires as needed. Mentor Bankruptcy associates and assist with scheduling, meetings, and training. Assist associates with escalated accounts and ensure timely resolution. Be available to assist Bankruptcy associates. Meet daily productivity metrics. Perform quality reviews for new hires and existing employees. Assist with investor, insurer, and client reporting requests. Act as the point of contact for new hires and existing employees. Perform additional projects and duties as assigned by management. Preferred candidate profile Graduate in any discipline 4-5 years of experience in BPO, specifically in the US Mortgage Bankruptcy domain Minimum of 2 years in a team handling role Prioritizing and time management Planning and organizing skills Good knowledge of MS Office Flexibility to work in different shifts Acceptability by the team Good written and verbal communication Knowledge of the US Mortgage Industry, specifically Bankruptcy Ability to meet goals and deadlines in a fast-paced environment.

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