US Dental Caller-Night Shift

We are seeking a dedicated and fluent English-speaking Dental Caller to join our back-office team and work night shift. This role involves handling inbound and outbound patient calls for our U.S.-based dental clinic, managing appointment scheduling, conducting recare and follow-up calls, and maintaining professional and empathetic communication with patients at all times. Roles and Responsibilities Inbound Calls:

• Answer incoming patient calls promptly and professionally.
• Provide accurate information about clinic services, appointment availability, and treatment-related queries.
• Schedule, reschedule, and cancel appointments in the dental PMS (e.g., Open Dental, Dentrix, Eaglesoft).
• Route urgent calls to clinical staff if needed.

Outbound Calls:

• Call patients for recare (routine check-up/cleaning) appointments based on due dates.
• Follow up on no-shows, cancellations, and unscheduled treatment plans.
• Contact patients for appointment reminders and confirmations.
• Conduct reactivation calls for inactive patients.

Administrative Support:

• Document all interactions and call outcomes in the dental software and/or CRM.
• Update and verify patient contact details and insurance information, if applicable.
• Coordinate with the front desk team in the U.S. to ensure seamless operations.

Communication and Reporting:

• Maintain a friendly, empathetic, and professional tone with all patients.
• Report daily call activity and outcomes to supervisors
• Provide insights or trends from patient interactions to improve clinic services.

Desired Candidate Profile

• Strong spoken and written English communication skills (U.S. accent or neutral accent preferred).
• Minimum 1 to 2 years of experience in a similar dental or medical calling role is preferred.
• Familiarity with U.S. dental terminology, common procedures, and insurance basics is a plus.
• Comfortable working night shifts aligned with U.S. time zones.
• Proficiency in dental PMS (Open Dental, Dentrix, Eaglesoft) is an advantage.

Job Type: Full-time

Benefits:

• Leave encashment
• Paid time off

Ability to commute/relocate:

• Manikonda, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your current CTC in Lakhs per annum?
• Do you have prior experience in handling inbound and outbound calls ? If yes, please mention the type of calls you handled

Shift availability:

• Overnight Shift (Required)

Work Location: In person