We are seeking a dedicated and fluent English-speaking Dental Caller to join our back-office team and work night shift. This role involves handling inbound and outbound patient calls for our U.S.-based dental clinic, managing appointment scheduling, conducting recare and follow-up calls, and maintaining professional and empathetic communication with patients at all times. Roles and Responsibilities Inbound Calls: Answer incoming patient calls promptly and professionally. Provide accurate information about clinic services, appointment availability, and treatment-related queries. Schedule, reschedule, and cancel appointments in the dental PMS (e.g., Open Dental, Dentrix, Eaglesoft). Route urgent calls to clinical staff if needed. Outbound Calls: Call patients for recare (routine check-up/cleaning) appointments based on due dates. Follow up on no-shows, cancellations, and unscheduled treatment plans. Contact patients for appointment reminders and confirmations. Conduct reactivation calls for inactive patients. Administrative Support: Document all interactions and call outcomes in the dental software and/or CRM. Update and verify patient contact details and insurance information, if applicable. Coordinate with the front desk team in the U.S. to ensure seamless operations. Communication and Reporting: Maintain a friendly, empathetic, and professional tone with all patients. Report daily call activity and outcomes to supervisors Provide insights or trends from patient interactions to improve clinic services. Desired Candidate Profile Strong spoken and written English communication skills (U.S. accent or neutral accent preferred). Minimum 1 to 2 years of experience in a similar dental or medical calling role is preferred. Familiarity with U.S. dental terminology, common procedures, and insurance basics is a plus. Comfortable working night shifts aligned with U.S. time zones. Proficiency in dental PMS (Open Dental, Dentrix, Eaglesoft) is an advantage. Job Type: Full-time Benefits: Leave encashment Paid time off Ability to commute/relocate: Manikonda, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is your current CTC in Lakhs per annum? Do you have prior experience in handling inbound and outbound calls ? If yes, please mention the type of calls you handled Shift availability: Overnight Shift (Required) Work Location: In person
We are seeking a dedicated and fluent English-speaking Dental Caller to join our back-office team and work night shift. This role involves handling inbound and outbound patient calls for our U.S.-based dental clinic, managing appointment scheduling, conducting recare and follow-up calls, and maintaining professional and empathetic communication with patients at all times. Roles and Responsibilities Inbound Calls: Answer incoming patient calls promptly and professionally. Provide accurate information about clinic services, appointment availability, and treatment-related queries. Schedule, reschedule, and cancel appointments in the dental PMS (e.g., Open Dental, Dentrix, Eaglesoft). Route urgent calls to clinical staff if needed. Outbound Calls: Call patients for recare (routine check-up/cleaning) appointments based on due dates. Follow up on no-shows, cancellations, and unscheduled treatment plans. Contact patients for appointment reminders and confirmations. Conduct reactivation calls for inactive patients. Administrative Support: Document all interactions and call outcomes in the dental software and/or CRM. Update and verify patient contact details and insurance information, if applicable. Coordinate with the front desk team in the U.S. to ensure seamless operations. Communication and Reporting: Maintain a friendly, empathetic, and professional tone with all patients. Report daily call activity and outcomes to supervisors Provide insights or trends from patient interactions to improve clinic services. Desired Candidate Profile Strong spoken and written English communication skills (U.S. accent or neutral accent preferred). Minimum 1 to 2 years of experience in a similar dental or medical calling role is preferred. Familiarity with U.S. dental terminology, common procedures, and insurance basics is a plus. Comfortable working night shifts aligned with U.S. time zones. Proficiency in dental PMS (Open Dental, Dentrix, Eaglesoft) is an advantage. Job Type: Full-time Benefits: Leave encashment Paid time off Ability to commute/relocate: Manikonda, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is your current CTC in Lakhs per annum? Do you have prior experience in handling inbound and outbound calls ? If yes, please mention the type of calls you handled Shift availability: Overnight Shift (Required) Work Location: In person
Job description Roles and Responsibilities Manage dental billing AR calls during US business hours to resolve outstanding accounts receivable issues. Process claims, post payments, verify insurance coverage, and handle denials in accordance with industry standards. Utilize strong English communication skills to effectively communicate with patients, providers, and insurance companies. Perform RCM tasks such as coding, charging, and revenue cycle management to optimize revenue growth. Ensure accurate payment posting and reconciliation of patient statements. Desired Candidate Profile Minimum 2 years of experience in dental billing or related field (AR calling). Strong knowledge of dental coding (CDT), claims processing (CPT), and insurance verification procedures. Proficiency in using electronic health records systems for efficient data entry and retrieval. Excellent time management skills to meet deadlines under pressure while maintaining high-quality work output. Job Type: Permanent Pay: ₹300,000.00 - ₹600,000.00 per year Benefits: Commuter assistance Leave encashment Paid time off Ability to commute/relocate: Manikonda, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is your current CTC Date Of Birth ? Shift availability: Overnight Shift (Required) Work Location: In person
Job description Roles and Responsibilities Manage dental billing AR calls during US business hours to resolve outstanding accounts receivable issues. Process claims, post payments, verify insurance coverage, and handle denials in accordance with industry standards. Utilize strong English communication skills to effectively communicate with patients, providers, and insurance companies. Perform RCM tasks such as coding, charging, and revenue cycle management to optimize revenue growth. Ensure accurate payment posting and reconciliation of patient statements. Desired Candidate Profile Minimum 2 years of experience in dental billing or related field (AR calling). Strong knowledge of dental coding (CDT), claims processing (CPT), and insurance verification procedures. Proficiency in using electronic health records systems for efficient data entry and retrieval. Excellent time management skills to meet deadlines under pressure while maintaining high-quality work output. Job Type: Permanent Pay: ₹300,000.00 - ₹600,000.00 per year Benefits: Commuter assistance Leave encashment Paid time off Ability to commute/relocate: Manikonda, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is your current CTC Date Of Birth ? Shift availability: Overnight Shift (Required) Work Location: In person