US & Canada Benefits Admin

Who We Are

At MediaKind, we're reshaping the future of streaming videoand we're moving at incredible speed. Our cloud-native, agile technology enables customers to rapidly build, deploy, and scale premium streaming experiences, removing traditional barriers to innovation and growth.

We're on a mission to transform how the world watches video: making every moment extraordinary, personalized and valuable for content owners and their consumers.

Here, you'll be part of a dynamic team that's redefining how media experiences come to life. Our award-winning products simplify complex operations, enabling customersfrom iconic sports brands to innovative broadcasters and content ownersto focus purely on storytelling, and growth. By replacing legacy complexity with cloud-connected solutions, we ensure speed, simplicity, and commercial transparency. You'll be joining a team that values practical thinking over buzzwords, and velocity over bureaucracy.

Beyond technology, our true strength lies in our people. We are committed to fostering a passionate community of creators, developers, and artists who love what they do. Together, we'll redefine the art of streaming.

Work Location:

Position Overview - People Operations & Benefits Admin

People Operations & Benefits Admin

As a key individual contributor, you will manage renewals, enrollments, payroll elements, and vendor integrations; oversee reconciliations, invoicing, and open enrollment; and ensure compliance with US (ACA, COBRA, ERISA, HIPAA) and Canadian provincial benefits requirements. You will also handle employee queries, vendor escalations, and troubleshooting to ensure seamless benefits delivery.

48 years of experience in US/Canada benefits operations

Key Responsibilities

Benefits Administration

• Manage employee eligibility, coverage start/end, and ongoing maintenance of benefits records.
• Process and record benefit enrollments, life events, and terminations in HRMS and related systems.
• Ensure accurate reflection of payroll elements linked to benefits compensation.

Vendor & Employee Communications

• Act as primary liaison with external benefits vendors.
• Manage vendor requests, escalations, and troubleshooting.
• Handle employee requests, mandatory notifications, and issue resolution with a strong customer service focus.
• Maintain and update vendor site access and contact information.

System Operations

• Monitor feeds, timings, reporting, and manual interventions in benefits platforms.
• Support testing and configuration during open enrollment and system changes.
• Ensure data integrity across HRIS, vendor platforms, and payroll systems.

Financial Operations

• Validate and process vendor invoices.
• Conduct reconciliations across Dayforce, vendor records, invoices, and payroll.

Compliance & Reporting

• Support open enrollment, ACA/COBRA (US), and provincial benefits compliance (Canada).
• Assist with 5500 filings, census files, and insurance audits.
• Review and update standard operating procedures (SOPs) to align with compliance and business needs.

Issue Resolution

• Proactively identify and resolve recurring issues (e.g., Prudential file errors, COBRA access challenges, two-step verification).
• Partner with US & Canada HR/Total Rewards teams for escalations and policy clarifications.

Qualifications

• Bachelor's degree in HR, Business, or related discipline.
• 47 years of experience in end-end benefits operations with strong exposure to US and Canadian benefits.
• Hands-on experience with HRIS & benefits platforms.
• Knowledge of US benefits regulations (ACA, COBRA, ERISA, HIPAA) and Canadian provincial group benefits structures.
• Strong analytical, reconciliation, and problem-solving skills.
• Excellent communication and stakeholder management skills for working with vendors, employees, and internal People partners.

Note

Join our team at MediaKind and be part of a dynamic and supportive environment where your contributions make a meaningful impact on our success.

Here at MediaKind, we are dedicated to creating an inclusive workplace where we appreciate the unique skills, capabilities and perspectives that our people bring. We believe that diverse teams are better for our employees, customers and our business. Everyone's identity, background and life experiences add to the MediaKind story, and we welcome all.