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Urgent requirement _ Spanish Language Expert_ Mumbai/Hyderabad

2 - 5 years

3 - 7 Lacs

Navi Mumbai Hyderabad

Posted:3 months ago| Platform: Naukri logo

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Skills Required

Spanish Customer Support Lending Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Kindly share your resume at sreeya.chatterjee@cognizant.com


Key Result Areas (KRAs)

Productivity:

  • Process associate is expected to meet or exceed the set / agreed target both during the training period and in the period following training.
  • The productivity targets will be revised based on the tenure and any such changes will be made known to the associate.

Quality:

  • Process associate is expected to meet and exceed the minimum quality benchmark according to the guidelines specified.
  • The quality targets will be revised based on the tenure and any such changes will be made known to the associate.

Feedback:

  • Process associate is expected to be open and receptive to feedback and should view the feedback mechanism as a tool for constant self-improvement and process development.

Qualification:(SPE)

Must have

  • Graduate in any discipline
  • Must have fluency in Spanish communication both verbal & written
  • 1+ year of experience in BPO, Transaction Processing background.

Good to have:

  • Having US Mortgage knowledge
  • Worked in BPO Voice Operations

Skill Sets

  • Typing speed of 20 - 30 words/min with 98% accuracy.
  • Good analytical skills, research knowledge and decision making.
  • Knowledge of MS-office (Excel)
  • Good written and spoken communication skills.
  • Ability to work in shifts (A/B/C)
  • Basic knowledge of Mortgage industry.
  • K lling to work 6 days a week.K

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Cognizant

IT Services and IT Consulting

Teaneck New Jersey

10001 Employees

2955 Jobs

    Key People

  • Brian Humphries

    CEO

  • Gina Schaefer

    CFO

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