Urgent openings For Senior Service Engineer

Position/Job title :

Designation:

Location:

Base Locations:

Experience:

KPI/KRA/ Goals Setting:

• Provide prompt & efficient service to customers for the printers supplied by the company and are under warranty / AMC.
• Ensure immediate response & low resolution time for all such printers.
• Efficiently demonstrate the printers to Customer and its operators.
• Installation of printers to be effectively done, to avoid break downs due to improper installations.
• Take technical guidance/ help timely, in resolving customer issues, if any. Raise requisition for correct spare after proper diagnosis and to obtain such spare from reporting office without losing much time for warranty/ CAMP printers.
• To promptly return the defective spare part used for warranty/ CAMP printers.
• Ensure AMC/ spare quotes are sent to customers for the respective territory through office promptly & escalate in case of abnormal pendency.
• Regularly update on technical briefings and bulletins and periodically upgrade technical and commercial skills.
• Ensure diligent follow ups for business in terms of AMC/CAMP & Filter sales etc.
• Guide customers regarding stocking of consumables.
• 100% adherence on installation standards and ensure the same is maintained as long as it is under CPL obligation.
• Follow customer given safety norms whilst in their premises & maintain discipline.
• 100% compliance to guidelines given by the superiors from time to time.
• Develop good rapport / relations with customers.
• Timely submit service reports/ monthly reports alongwith travel expenses and provide feedback as per prevalent system to office/ seniors regarding service calls status on real time basis.
• Ensure proper upkeep of tool kit on regular basis.
• Should be well dressed, tidy & presentable when on duty.
• Should have a mobile in working condition round the clock & attend promptly customers calls on mobile.
• Should be prepared to attend service calls beyond office hours, in case of any emergency & situation demands.
• Undertake frequent upcountry travelling & sometimes even at short notice.

Desired Qualifications :

Desired Skills:

• Public Speaking skills
• Presentation Skills
• Demonstration Skills
• Q&A Skills
• Competitive Analysis Skills
• People Skills
• Sales Skills
• Team work
• Organisational skills
• Analytical skills

Interested candidates can share their updated resume on patil_rutuja@controlprint.com

Regards,

Rutuja Patil

patil_rutuja@controlprint.com