1 - 5 years
0 - 3 Lacs
Posted:1 month ago|
Platform:
Work from Office
Full Time
Responsible for logging tickets, monitoring,
assigning tickets to respective support engineers.
Providing first level of remote technical support to clients.
Making sure that the tickets are responded within the
required time frame to meet the SLAs.
Escalating the calls to support manager if tickets are not
responded or resolved within the time.
Vendor management.
Preparing and scheduling daily, weekly and monthly MIS
reports and sending the reports to clients and managers.
Managing and maintaining the workflow, client contacts,
support contracts, SLA details, escalation matrix,
performance metrics, time entries etc. as per client
requirement.
Immediate joiners preferred.
Team Computers
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
Bharuch, Dahej, Ankleshwar
0.5 - 3.0 Lacs P.A.
Experience: Not specified
1.0 - 4.0 Lacs P.A.
Experience: Not specified
2.25 - 7.25 Lacs P.A.
Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru
2.0 - 5.0 Lacs P.A.
Hyderabad
Experience: Not specified
5.0 - 15.0 Lacs P.A.
Hyderabad, Chennai, Bengaluru
Salary: Not disclosed
Experience: Not specified
1.2 - 1.8 Lacs P.A.
2.4 - 3.6 Lacs P.A.
Navi Mumbai
2.4 - 3.0 Lacs P.A.
0.5 - 2.5 Lacs P.A.
