Urgent Hiring For CHAT Support Executive SHIFT 1PM To 10PM

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Job Summary:

We are looking for a Chat Support Executive to provide real-time assistance to customers via chat platforms. The ideal candidate should have excellent communication skills, problem-solving abilities, and a customer-centric approach. You will be responsible for addressing customer queries, troubleshooting issues, and ensuring a seamless customer experience.

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Key Responsibilities:

• Respond promptly to customer inquiries via live chat and email.
• Provide accurate information about products, services, and policies.
• Troubleshoot customer issues and provide effective solutions.
• Maintain detailed and accurate records of customer interactions.
• Escalate unresolved queries to the appropriate department.
• Ensure high levels of customer satisfaction through professional and courteous communication.
• Adhere to company policies and standard operating procedures.
• Meet key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction.

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Required Skills & Qualifications:

• Experience: 6 months to 1 year in customer service, preferably in chat support.
• Education: High school diploma or equivalent (Bachelors degree preferred).