Job
Description
Essential duties & Responsibilities: Design, develop, and maintain Twilio-based solutions for Call center applications Specialized expertise in Twilio Flex, including customization, configuration, and integration with other systems. Collaborate with cross-functional teams to understand business requirements and implement communication solutions using Twilio APIs and Twilio Flex Integrate Twilio services with existing systems and applications to enhance communication capabilities. Build and optimize Twilio flex workflows for SMS, Voice, and other communication channels. Troubleshoot and resolve issues related to Twilio implementation and integration. Stay updated on the latest Twilio features, best practices, and industry trends to ensure the effective use of Twilio services. Create and maintain documentation for Twilio implementations, configurations, and customizations. Manage your work through the use of Github, Jira, and Twilios build/deploy systems. Refactor and reduce technical debt in your services. Actively participate in Design, Code review, Backlog grooming, Agile ceremonies and work with team members to meet teams sprint commitments. Requirements: 7+ years experience writing production-grade code in a modern programming language (language agnostic) 4+ years experience building UI products using frontend frameworks Proven experience as a Twilio Developer or similar role, with a strong focus on Twilio flex. Strong proficiency in Twilio APIs and services, including but not limited to SMS, Voice, and Messaging. Hands-on experience with programming languages such as JavaScript, Node.js, TypeScript, React (or similar frameworks), and CSS Experience implementing and integrating messaging platforms such as WhatsApp, WeChat, and others. Solid understanding of web development technologies and RESTful APIs. Familiarity with cloud platforms (e.g., AWS, Azure) and containerization technologies. Excellent problem-solving skills and the ability to work independently or collaboratively in a team environment. Strong communication skills to interact with team members, stakeholders, and clients. Desired : Experience with prompt engineering and building application experiences with LLMs Strong understanding of UX patterns and are passionate about building intuitive UIs that customers will love.
