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3.0 - 5.0 years
0 Lacs
pune, maharashtra, india
On-site
Experience Required: Minimum 3 years of hands-on experience in cloud-based contact center platforms like Amazon Connect, Genesys Cloud, Twilio Flex, Avaya Cloud, etc. with expertise in designing, implementing, and supporting enterprise-grade contact center solutions. Role Description: Candidate should be leading solutioning, consulting and will play a crucial role in client demos, new deal support, and advanced feature enablement across Amazon Connect or other equivalent platforms. Resource should be able to go beyond Day 2 operations, working closely with clients and sales teams to design scalable solutions, propose platform enhancements, and showcase new capabilities (AI/ML, integrations, ...
Posted 3 weeks ago
5.0 - 7.0 years
0 Lacs
gurgaon, haryana, india
On-site
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description Meet our Managed Services Team! Our Managed Services Team at Sprinklr is responsible for driv...
Posted 1 month ago
5.0 - 10.0 years
15 - 22 Lacs
Hyderabad
Hybrid
Essential duties & Responsibilities: Design, develop, and maintain Twilio-based solutions for Call center applications Specialized expertise in Twilio Flex, including customization, configuration, and integration with other systems. Collaborate with cross-functional teams to understand business requirements and implement communication solutions using Twilio APIs and Twilio Flex Integrate Twilio services with existing systems and applications to enhance communication capabilities. Build and optimize Twilio flex workflows for SMS, Voice, and other communication channels. Troubleshoot and resolve issues related to Twilio implementation and integration. Stay updated on the latest Twilio features...
Posted 5 months ago
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