Your role
Are you an expert when it comes to tools like Automation Anywhere? Do you have a proven ability to solve complex issues? Do you have a track record of improving processes?
We re looking for a Tech Engineer to:
Support and maintain the mission critical Robotics Process Automation (RPA) central platform across several technical domains
establish support excellency across our all our products and processes provided to our automation business globally
interact with automation business clients for support and request management
deploy controlled releases trough the environment chain up to production
define workarounds for known errors and initiate process improvements
build the team s capability though continuous knowledge sharing and write technical documentation
Your Team
You ll be working in the Robotics Process Automation (RPA) central L2 Platform Support team based in Pune India. We are a dynamic and diverse team of professionals located in India, USA, United Kingdom and Switzerland. We integrate and support RPA Platform components which are used by UBS business users globally to execute process automation.
Your Expertise
Bachelor s and/or Master s degree in Computer Science, Computer Engineering or related technical discipline
must have five years of hands-on experience with Automation Anywhere products for a medium to large enterprise
must have Incident, Change and Problem Management experience
strong troubleshooting skills at Windows desktop level, including Microsoft
Office products and ability to understand and improve automation logic or code
knowledge in the administration of Automation Anywhere Control Room (CR, API, BLM, etc.) and robot code development
proficient with the administration and support of Windows client and server operating systems.
good experience with Cloud platform like Microsoft Azure
solid network and Microsoft MSSQL database administration and support
knowledge, able to read and write TSQL queries
good knowledge of scripting languages, e.g. HTML, Microsoft Visual Basic for Application (VBA), PowerShell, VBScript
experienced with system monitoring integration and application performance management (APM) platforms: e.g. Azure Monitor / Application Insights, Cisco AppDynamics, Microsoft System Center Operation Manager (SCOM), Splunk
ITIL Knowledge and certification are desired
Programming language Java, Python and PowerShell are considered as a plus
Your role as a leader
At Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters.
In addition to living our purpose, Senior Consultant across our organization:
- Develop high-performing people and teams through challenging and meaningful opportunities
- Deliver exceptional client service; maximize results and drive high performance from people while fostering collaboration across businesses and borders
- Influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
- Understand key objectives for clients and Deloitte; align people to objectives and set priorities and direction.
- Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make