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NTT DATA
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TS Implementation Engineer (L2)

TS Implementation Engineer (L2)

NTT DATA

0 - 10 years

0 Lacs

maharashtra

Posted:3 days ago| Platform: Shine logo

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Skills Required

technical design project management customer engagement verbal communication problem solving domain specialist knowledge work under pressure

Work Mode

On-site

Job Type

Full Time

Job Description

As a Technical Services Implementation Engineer (L2) at NTT DATA, your primary responsibility is to ensure client solution requirements are resolved in line with Service Level Agreements (SLA). You will perform configurations, action installations, and attend to break/fix events. Key Roles and Responsibilities: - Own larger portions of an installation, break/fix incidents at a low to medium level of complexity. - Take responsibility for problem resolution and troubleshooting. - Respond to escalated client requests and support client applications to a first line resolution. - Escalate complex problems to the relevant third parties. - Assist with the documentation of standard operating procedures relating to installations and fixes. - Compile and maintain project administration. - Conduct elementary presentations within the customer's organization. - May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers. - Expected to take ownership of relevant technologies according to domain or specialization. Knowledge, Skills, and Attributes: - Basic understanding and appreciation of technical design and business principles. - Demonstrates fundamental project management and administration ability. - Display customer engagement skills. - Demonstrate relevant domain specialist knowledge. - Good verbal communication skills. - Client-focused and display a proactive approach to solving problems. - Ability to work under pressure. Academic Qualifications and Certifications: - Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent. Required Experience: - Moderate level of years experience in a technical implementation engineering or similar role. - Demonstrated experience engaging with clients and conducting presentations. - Demonstrated project administration and documentation experience. Workplace Type: - On-site Working NTT DATA is an Equal Opportunity Employer.,

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TS Implementation Engineer (L2)