Trust & Safety Specialist

 About The Role  
Skill required: User-Generated Content Moderation - Content Moderation
Designation: Trust & Safety Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
What would you do?
Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.
What are we looking for?
Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
Roles and Responsibilities:

Developing and implementing quality assurance processes for learning programs.

Monitoring and evaluating the effectiveness of learning materials and delivery methods.

Conducting regular audits and reviews of learning content to ensure accuracy and relevance.

Updating and improving learning resources.

Collecting and analyzing feedback from learners to identify areas for improvement.

Implementing continuous improvement initiatives to enhance learning quality.

Ensuring compliance with industry standards and regulations in learning delivery.

Developing and maintaining documentation related to learning operations and processes.

Training team members on best practices in learning quality and operations.

Researching and adopting new technologies and methodologies to improve learning operations

Measurement and reporting of all key qualitative and quantitative KPIs
 Qualification Any Graduation