Trust & Safety Associate-Voice

 About The Role  

Skill required: User-Generated Content Moderation - Content Moderation

Designation: Trust & Safety Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years
What would you do? Enables a superior brand experience , accelerates responsible growth and creates a secure environmentYou will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
What are we looking for? Ability to establish strong client relationshipAdaptable and flexibleAbility to work well in a teamCommitment to qualityStrong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication, and English language skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skillsReview, classify and/or remove content according to client guidelines, using specific tools and channelsUnderstand and remain updated on changing client policies and guidelinesInvestigate, resolve, and relay complex content issues to the broader Trust and Safety team 2-3 years of customer support experience via phone, email, and chat? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage? Strong communication skills with a proactive and positive approach to tasks? High attention to details and follow through? An effective team player who is able to also work independently? Proven ability to deal with problems and solve them effectively? Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously)? Online advertising experience is a huge plus and preferred

Roles and Responsibilities: Strong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication, and English language skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skillsReview, classify and/or remove content according to client guidelines, using specific tools and channelsUnderstand and remain updated on changing client policies and guidelinesInvestigate, resolve, and relay complex content issues to the broader Trust and Safety team
 Qualification Any Graduation