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Travel Support Executive

Travel Support Executive

Docdort

0 years

3 - 4 Lacs

india

Posted:2 weeks ago| Platform:

Apply

Skills Required

support communication chat service documentation metrics training learning

Work Mode

On-site

Job Type

Full Time

Job Description

On-site | Ahmedabad
Rotational Shifts | Immediate Hiring
Client: Global Travel & Hospitality Brand
We are hiring

Travel Support Executives

for an international travel process. If you have excellent English communication skills and love assisting customers with travel-related queries, this role offers a great career with a global brand.

Role Overview

As a Travel Support Executive, you will handle customer queries related to bookings, reservations, cancellations, travel changes, accommodation support, and itinerary assistance via

voice and chat

. You will be the first point of contact for customers worldwide.

Key Responsibilities

Assist customers with hotel bookings, travel reservations, modifications, and cancellations
Respond to customer queries through voice & chat channels
Provide clear, empathetic, and solution-focused customer service
Ensure accurate documentation and follow standard operating procedures
Collaborate with internal teams for complex resolutions
Maintain service quality and meet performance metrics (CSAT, AHT, QA)

Required Skills & Qualifications

Excellent spoken & written English (mandatory)
Strong communication, problem-solving & customer-handling skills
Ability to multitask and work in a fast-paced global process
Basic computer skills and ability to learn new tools
12th Pass or Graduate (not pursuing any course)

Work & Shift Details

Work Mode: On-site (Ahmedabad)
Shifts: Rotational shifts & rotational week-offs
Comfortable working in night shifts (if required)

Salary & Benefits

CTC: INR 30,000 – 40,000 (based on interview performance)
Work with an international travel brand
Structured training & career growth in travel operations
Exposure to global customers & world-class support systems

Why Join This Travel Process?

Fast-growing global industry
High learning curve: customer experience, travel systems, communication
Strong international exposure
Stable long-term career growth in CX & travel support

Skills: travel,amadeus gds,gds,english,chat,communication,cancellations,bookings,international travel

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Travel Support Executive