Travel Sales Consultant

Job Description

Travel Sales Consultant Smartcall Infotech Job description Job Title: Customer Care executive, AU, NZ & UK Process Company: Smart Call Communication( OPC ) Pvt Ltd (International process outsourcing company) Location: Gurgaon, India About our client Mann Travel is a premier travel agency with a strong presence in Australia, New Zealand, and the United Kingdom. We are dedicated to providing exceptional travel services and creating unforgettable experiences for our clients. Join us and become a part of a dynamic and supportive team that values professional growth and customer satisfaction. Why Join Us? Competitive Salary: Attractive pay package with performance bonuses. Professional Growth: Opportunities for career advancement and professional development. Vibrant Work Culture: Work in a dynamic and collaborative environment. International Exposure: Gain experience working with international markets. Designation Travel Sales consultant - Executive (for Australia/New Zealand/United Kingdom process) Job Description We are seeking passionate and dedicated Travel Sales Consultants to join our team. This role focuses on the Australian, New Zealand, and United Kingdom markets. If you have a love for travel and exceptional customer service skills, we want to hear from you! Requirements Experience: 1- 8 years in travel process. Geographical Knowledge: Strong understanding of city codes, airport codes, and international destinations. Communication Skills: Excellent interaction skills with airlines and customers. Technical Skills: Proficiency in using various GDS platforms. Flexibility: willingness to work in shifts as per international time zones. Team Player: Ability to collaborate effectively with colleagues. Key Responsibilities: Customer Interaction: Handle international flight bookings for both domestic and international ticketing. GDS Proficiency: Use and manage Global Distribution Systems (GDS) such as Galileo, Amadeus, Sabre, Apollo, and Worldspan. Ticket Management: Issuance and reissuance of tickets, along with managing date changes, schedule changes, and refunds. Client Services: Serve both B2B and B2C clients efficiently. Shift Flexibility: Work in shifts aligned with Australian, New Zealand, and UK time zones. Position is based in Gurgaon center. No remote work.