Customer Support Executive

Job Description

Hi !!!!!!!! We do have Opening for Customer Services Position for Gurgaon location. The Customer Support Executive is also known as the Travel Consultant (Customer Support). He/She answers customers' travel queries in airline ticketing arrangements, hotel accommodations and attractions. He/She answers queries on products and services, and provides up-to-date pricing and availability information. Job Description Confirm customer data is maintained within customer relationship management system. Generate reports on customer feedback on vendors' service standards. Perform processing of account receivables. Provide feedback based on usage of workplace technology. Provide information to customers including visa requirements, and applicable discounts or corporate rates. Report budget utilisation and spending against department's key performance indicators within approved budget. Research market trends in technology applications to improve productivity and innovation. Respond to customers' queries and complaints. Supervise junior team members on sale of products and services for current customers based on travel preferences. Supervise junior team members to process account receivables. Support booking and ticketing with coordination and reservations department based on customers' selection. Support sale of products and services for current customers based on travel preferences. Position is based in Gurgaon center.