Travel Sales Consultant

Job Title

About the Role:

Sales Executive

Key Responsibilities:

Achieve Monthly Sales Targets

• Focus on achieving 100% of store sales goals.

Customer Relationship Management

• Build and sustain relationships with customers and key accounts.
• Address customer inquiries and ensure timely complaint resolution to maintain a high Net Promoter Score (NPS).

Cross-Functional Coordination

• Work collaboratively with internal teams for smooth follow-ups and customer service excellence.

Sales Hygiene

• Ensure adherence to sales processes, policies, and guidelines.

Customer Service Excellence

• Maintain a balance between delivering superior customer service and effective cost management.

Operational Compliance

• Follow operational guidelines and processes as per the training provided.

Qualifications and Skills:

Essentials

• Bachelors Degree (any stream).
• 1–2 years of experience in the travel industry with expertise in selling long-haul holiday packages (domestic and international).
• Proven track record of selling group departures and FIT packages to destinations like Europe, Australia, New Zealand, South Africa, USA, CIS, Japan, etc.
• Computer literacy with proficiency in using relevant tools and applications.
• Fluency in English and local vernacular (where applicable).
• Customer-centric approach with excellent sales and interpersonal skills.

Preferred

• Postgraduate or Diploma in Management (3–4 years of experience for management graduates).
• Strong numerical aptitude and analytical skills.
• Ability to present, persuade, and communicate effectively.

Key Attributes:

• Goal-oriented and target-driven.
• Exceptional interpersonal and negotiation skills.
• Ability to work in a fast-paced environment with a strong focus on customer satisfaction.