Travel Operations Associate

At Redwood, we're rewriting the story of education, moving beyond the ordinary to embrace the extraordinary. We have worked with 40+ leading IB and Cambridge schools with over 10k students traveling with us on our edutours in the year 2023-24. We believe in the transformative power of experiential learning, taking children on unforgettable journeys that extend far beyond the classroom. Collaborating with experts and community leaders, our programs weave together people, places, and perspectives, creating a tapestry of knowledge that goes beyond textbooks.

Role Overview:

We are seeking a dynamic and detail-oriented Senior Operations Associate to lead and manage end-to-end operational execution of our educational programs. This role will be pivotal in ensuring the seamless planning, coordination, and on-ground delivery of student experiential trips, while maintaining the highest standards of safety, quality, and customer satisfaction.

Key Responsibilities:

Program Planning & Execution:

• Oversee and manage the complete lifecycle of educational tours — from itinerary finalization to on-ground execution and post-program wrap-up.
• Liaise with schools, facilitators, vendors, and internal teams to plan and execute programs efficiently.
• Ensure compliance with safety protocols, risk management processes, and quality standards during program delivery.

Team Management:

• Supervise a team of Operations Executives and freelance facilitators; provide guidance, support, and performance feedback.
• Conduct operational briefings, debriefs, and training sessions for on-ground teams.

Budgeting & Cost Control:

• Prepare program budgets in coordination with the Finance and Sales teams.
• Monitor expenses and implement cost-control measures while ensuring quality delivery.

Crisis & Risk Management:

• Be prepared to handle emergencies and operational challenges on-ground with a calm and solution-oriented approach.
• Ensure all programs adhere to Redwood’s safety guidelines and emergency response protocols.

Process Improvement:

• Identify operational bottlenecks and implement process enhancements for efficiency, safety, and quality improvements.

Key Requirements:

• Experience: 2 years in Operations / Logistics / Program Management, preferably in student travel, experiential learning, events, or hospitality sectors.
• Education: Graduate degree in any discipline. A post-graduate degree in Management / Travel & Tourism / Event Management is a plus.
• Strong leadership and problem-solving skills.
• Excellent negotiation, communication, and interpersonal abilities.
• Highly organized with attention to detail and ability to multitask under pressure.
• Willingness to travel extensively (domestic & occasional international).
• Ability to work flexible hours including weekends and holidays, as per program schedules.

Join us in sculpting a future where education is boundless, where learning isn't confined but expands horizons. We're architects of bespoke programs, partnering with esteemed institutions to mold tomorrow's leaders into socially responsible global citizens. Come, be a part of this extraordinary journey where education knows no boundaries.

Job Types: Full-time, Permanent

Pay: ₹381,740.72 - ₹503,082.94 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person